content moderator (japanese)

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 67,000 - 84,000; Part time

Job summary

RecruitFirst Pte Ltd in Kuala Lumpur is seeking a Contract Associate to moderate online content and enforce client policies. The role demands strong Japanese and English communication, quick learning, and the ability to work in a fast-paced, team-oriented environment.

You will review diverse content (text, images, audio, video) while maintaining high accuracy and compliance, with a focus on timely action and KPI achievement. This is a contract position based in Malaysia.

Qualifications

• Ability to work independently and manage tasks efficiently.
• Interest in social media and current events; online community experience.
• Excellent written, reading and spoken English; Japanese language skills are required.
• Strong analytical and research abilities; attention to detail.
• Comfortable with 24x7 shift patterns and explicit content.

Responsibilities

• Moderate content to ensure accurate decisions in line with client policies.
• Gaining full understanding of client policies and guidelines.
• Review user-generated and editorial content including text, images, audio, and video.
• Review sensitive content, including graphic material, as part of moderation.
• Identify improvement opportunities and propose solutions.
• Analyze non-compliant content and flag for action promptly.
• Review reported content within agreed timelines and quality standards.
• Recognize trends and escalate issues beyond policy scope.
• Apply market knowledge to improve user community support.
• Meet daily KPIs and ensure process adherence in operations.
• Learn to operate customer internal tools as needed.

Skills

Independent working

Social media & online community

Japanese language

English communication

Analytical skills

Research skills

Time management

Attention to detail

24x7 environment

Content moderation

Job description

Overview

Offices Kuala Lumpur Job-type Contract Job Category All Industries Others Salary MYR 6,000 - 7,500 /Month

Who you'll be working for

A major multinational technology services and IT consulting company.

What requirements you'll need to be eligible

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team oriented environment
• Excellent analytical and research skills
• Excellent written, reading & spoken communications skills in Japanese and understanding of local culture
• Good communications skills (English)
• Online community experience and exposure
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills

What you'll be doing on the job

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
• Review the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and elevate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools

Financial Management and Modelling, Contract Associate