Content Moderator - Local Japanese

Language Talent Solutions; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Language Talent Solutions in Kuala Lumpur is seeking a content moderator to review and moderate user-generated content across multiple online platforms. You will assess content against client guidelines, take action on violations, and escalate high-risk cases as needed.

The role requires strong English and Japanese communication, sharp attention to detail, and the ability to follow complex policies. You will work within a fast-paced environment and may have rotational shifts, including weekends

Qualifications

• Excellent written and spoken English and Japanese communication.
• Strong attention to detail.
• Good analytical and decision-making skills.
• Ability to understand and follow detailed policies and guidelines.
• Comfortable working with multiple systems and online platforms.
• Willing to work in a fast-paced environment and meet productivity and quality targets.
• Willing to work rotational shifts, including weekends and public holidays if required.

Responsibilities

• Review and moderate user-generated content such as videos, images, comments, profiles, and other online content.
• Assess content against the client's community guidelines and policies.
• Identify and take appropriate action on content that violates the guidelines.
• Review potentially sensitive, inappropriate, or restricted content according to established procedures.
• Escalate complex or high-risk cases to the appropriate team for further review.
• Ensure moderation decisions are accurate, consistent, and aligned with the client's policies.
• Maintain high standards of quality, productivity, and accuracy.
• Document and update case decisions accurately in the internal system.
• Keep up to date with changes to moderation policies and guidelines.
• Handle confidential information responsibly and follow all data protection and security requirements.

Job description

Good English and Japanese communication and comprehension skills, both written and spoken.

Strong attention to detail.

Good analytical and decision-making skills.

Able to understand and follow detailed policies and guidelines.

Comfortable working with multiple systems and online platforms.

Able to work in a fast-paced environment and meet productivity and quality targets.

Willing to work rotational shifts, including weekends and public holidays if required.

• Good English and Japanese communication and comprehension skills, both written and spoken.
• Strong attention to detail.
• Good analytical and decision-making skills.
• Able to understand and follow detailed policies and guidelines.
• Comfortable working with multiple systems and online platforms.
• Able to work in a fast-paced environment and meet productivity and quality targets.
• Willing to work rotational shifts, including weekends and public holidays if required.

Review and moderate user-generated content such as videos, images, comments, profiles, and other online content.

Assess content against the client's community guidelines and policies.

Identify and take appropriate action on content that violates the guidelines.

Review potentially sensitive, inappropriate, or restricted content according to established procedures.

Escalate complex or high-risk cases to the appropriate team for further review.

Ensure moderation decisions are accurate, consistent, and aligned with the client's policies.

Maintain high standards of quality, productivity, and accuracy.

Document and update case decisions accurately in the internal system.

Keep up to date with changes to moderation policies and guidelines.

Handle confidential information responsibly and follow all data protection and security requirements.