Content Creation Subchapter Lead (Medical)

Roche Services & Solutions Operations APAC; Selangor; On-site; MYR 240,000 - 360,000; Full time

Job summary

Roche Services & Solutions Operations APAC in Malaysia seeks a Content Creation Subchapter Lead to guide a global team of medical writers, editors and coordinators. You will drive strategic direction, inspire a cross-regional network, and champion agile practices within the new operating model.

The role emphasizes people leadership, delivery excellence, stakeholder engagement, and continuous improvement across the Global Digital Hub, with flexible office days and a fast-paced, collaborative

Qualifications

• 5+ years of experience with 2+ years in project management.
• 2+ years of leadership in content creation context.
• Strong medical or science background.
• Higher degree in life sciences preferred.
• Excellent English written and verbal communication.
• Ability to work across time zones and teams.

Responsibilities

• Lead, mentor, and develop Content Creation Subchapter members across regions.
• Coordinate content creation activities and resources for high customer satisfaction.
• Recruit, onboard, and retain top talent aligned with the function.
• Foster continuous learning, innovation, and content excellence.
• Drive embedding of the new operating model and agile collaboration.
• Collaborate cross-functionally with chapters, subchapters, and teams.
• Provide recommendations to enhance service quality and governance.
• Engage stakeholders to promote content creation value within Roche.

Skills

People leadership

Project management

Content creation

English communication

Education

Master’s or PhD in Life Sciences

Tools

Google Suite

Job description

Roche Services & Solutions Operations APAC 4.1 View all jobs

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Content Creation Subchapter Lead (Medical)

Position Summary

Roche is a leading biotechnology company renowned for its innovative approach, offering exceptional career paths and comprehensive benefits for both fresh graduates and professionals. As we continue to expand, we seek new talents to join our transformative Roche Services & Solutions Center. Our flexible working framework includes an average of two office days per week, accommodating diverse working styles and needs.

The Global Digital Hub is a growing business line within the Roche Services & Solutions Center. Our primary goal is to enhance Roche's digital capabilities globally by supporting central initiatives in areas such as Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Content Creation, and Creative Design.

The Content Creation Subchapter Lead is a pivotal people leader who inspires and engages subchapter members to collaborate across the network, significantly contributing to Roche’s Ten Year Ambitions. This role is accountable for driving the integration of the new operating model, exemplifying agile collaboration. The content creation chapter team consists of medical writers, content editors, project delivery coordinators, and medical copy quality assurance specialists.

As the Content Creation Subchapter Lead, you will be responsible for supporting the strategic vision and direction of the chapter, continuously seeking opportunities for innovation and value creation. This critical position has a global scope, leading a diverse team across various regions.

Responsibilities

• People Leadership: Lead, mentor, and develop team members, providing coaching and support to enable them to execute content creation projects successfully and continuously improve their skills. Create and implement personal development plans tailored to individual needs and aspirations.

• Operational Leadership: Coordinate the operation of the Content Creation Subchapter, ensuring high effectiveness of assigned content creation activities. Manage content creation resources, monitor their utilization, and ensure customer satisfaction within the subchapter.

• Recruitment: Find, attract, develop, and retain top talent, aligned with the evolving needs of the function and the business. Conduct interviews and facilitate the onboarding process.

• Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence.

• Agile Collaboration: Drive the embedding of the new operating model, serving as a role model for agile collaboration within the content creation subchapter.

• Cross-Functional Leadership: Collaborate effectively with different chapters, subchapters, and other relevant teams to drive impactful content creation solutions and align with business and Global Digital Hub strategies.

• Service Quality: Provide recommendations to enhance service quality, responsiveness, and content output to meet or exceed business partners' expectations.

• Process Governance: Establish and maintain process governance principles, ensuring proper documentation and adherence to content creation best practices within the scope of the Content Creation Subchapter's responsibility.

• Stakeholder Engagement: Professionally represent the Content Creation Subchapter with key stakeholders, promoting the value and impact of content creation within the organization.

• OneRoche Mindset: Support the embedding of the OneRoche mindset within the content creation subchapter and across the Global Digital Hub, fostering a culture of innovation and collaboration.

Who You Are

We are looking for a dynamic individual who is highly involved and passionate about medical copy and content services. As a Content Creation Subchapter Lead, you thrive in a team environment and excel in a fast-paced global setting. You are a proactive and innovative problem-solver, always seeking sustainable and scalable solutions. Keeping up with the latest digital updates and content trends is a natural part of your commitment to providing cutting-edge content capabilities to our partners.

Further Requirements

• Overall 5+ years of experience with 2+ years of experience working in project management roles, preferably within large organizations, agencies, or startups.

• 2+ years of experience in people development, coaching, and leadership, specifically within a content creation context.

• Strong medical or science background.

• A higher degree in life sciences is highly preferred, but candidates with other relevant experience will also be considered.

• High level proficiency in English, with excellent written and verbal communication skills.

• Ability to work within a team and in different time zones.

• Customer-service mentality & can-do attitude.

• Experience with the standard IT applications, preferably including Google suite.

• Continuous improvement and growth mindset.

• Ability to work in a fast-paced and changing environment, ability to prioritize tasks.

• Strong problem-solving skills, including analytical abilities, active listening, critical thinking, and a focus on sustainable and scalable content solutions.

• Ability to thrive under pressure, manage complex challenges, and work independently while maintaining high content standards.

• Quick learner with a passion for exploring new technologies, tools, and techniques.

• Dynamic and flexible in adapting to different software and workflows.

• Excellent interpersonal skills to foster collaboration within the team and effectively engage with senior leaders and stakeholders.

Education:

Master’s or PhD in (Life Sciences), Medicine, Dentistry, Pharmacy/Pharmacology, Microbiology

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

Roche, founded in 1896 in Basel, is the world’s largest biotech company and a global leader in in-vitro diagnostics. We advance science to develop innovative medicines and diagnostics that improve lives. As a pioneer in personalised healthcare, we’re transforming how care is delivered by combining Pharma, Diagnostics, and real-world data. Recognised as one of the most sustainable pharma companies, we partner locally to expand access to care. Genentech (US) and Chugai (Japan) are part of the Roche Group.

Roche, founded in 1896 in Basel, is the world’s largest biotech company and a global leader in in-vitro diagnostics. We advance science to develop innovative medicines and diagnostics that improve lives. As a pioneer in personalised healthcare, we’re transforming how care is delivered by combining Pharma, Diagnostics, and real-world data. Recognised as one of the most sustainable pharma companies, we partner locally to expand access to care. Genentech (US) and Chugai (Japan) are part of the Roche Group.

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