Contact Centre Project Manager: Process Improvement

Hong Leong Bank; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Hong Leong Bank in Malaysia is seeking an Asst Manager/Manager for Contact Centre focusing on Project Management & Process Improvement. You will participate in delivering complex change programs and develop business solutions to optimize sub-process performance, interacting with senior-level stakeholders to guide solution development.

The role emphasizes process redesign, SOP maintenance, and successful deployment of new processes with minimal operational impact, while mentoring a project team

Qualifications

• Experience delivering complex change programs.
• Ability to develop business solutions to optimize sub-processes.
• Ability to interact with senior management and executives for solution development.

Responsibilities

• Deliver complex change programs that enhance business performance.
• Develop and optimize processes to improve efficiency of existing workflows.
• Interact with senior management to support solution development and decisions.
• Facilitate deployment of new processes and sustainment requirements with minimal disruption.
• Update project documentation and provide progress reports for PMO decisions.

Skills

Project management

Process improvement

Stakeholder management

Team leadership

Job description

Hong Leong Bank in Malaysia is seeking an Asst Manager/Manager for Contact Centre focusing on Project Management & Process Improvement. You will participate in delivering complex change programs and develop business solutions to optimize sub-process performance, interacting with senior-level stakeholders to guide solution development.

The role emphasizes process redesign, SOP maintenance, and successful deployment of new processes with minimal operational impact, while mentoring a project team