Contact Centre Associate — Customer Experience & Optimization
AIA Shared Services
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Job summary
AIA Shared Services in Malaysia invites customer service representatives to support policyholders and financial service consultants via our Contact Centre, handling basic life insurance inquiries and routing more complex issues. You will log interactions in CRM, uphold service standards, and work with teams to resolve issues promptly.
The role includes analytics and continuous improvement tasks to optimize scheduling, forecast accuracy, and overall customer experience.
Job description
AIA Shared Services in Malaysia invites customer service representatives to support policyholders and financial service consultants via our Contact Centre, handling basic life insurance inquiries and routing more complex issues. You will log interactions in CRM, uphold service standards, and work with teams to resolve issues promptly.
The role includes analytics and continuous improvement tasks to optimize scheduling, forecast accuracy, and overall customer experience.
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