Contact Centre Agent

Hexamatics Servvcom Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 27,000; Full time

Job summary

Hexamatics Servvcom Sdn Bhd is seeking a Call Centre Operator in Kuala Lumpur, Malaysia, to take customer calls and deliver accurate, helpful responses. The role emphasizes de-escalation, empathetic service, and clear communication in a fast-paced environment.

Applicants should possess strong interpersonal skills and time management, with the ability to adapt to varying industries and troubleshoot basic to advanced issues as required. This position is based on-site in Kuala Lumpur, Malaysia.

Qualifications

• Excellent communication skills and ability to articulate information clearly.
• Ability to calm upset customers through empathetic handling and professional de-escalation.
• Strong interpersonal skills and rapport-building capabilities.
• Good time management and organizational abilities to handle call queues.
• Adaptability to fast-paced environments and changing priorities.
• Some troubleshooting skills, basic to advanced, depending on role/industry.
• Proficient call handling with multi-line phone systems.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Demonstrate strong written and verbal communication.
• Build rapport and provide exceptional customer service experiences.
• Manage time effectively and stay organized in a fast-paced setting.
• Adapt to varying roles, industries, and call types; troubleshoot when needed.

Skills

Clear communication

De-escalation

Interpersonal skills

Empathy

Time management

Adaptability

Telephone handling

Troubleshooting

Tools

Phone systems

Job description

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Strong communication, both written and verbal
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Phone skills, including familiarity with complex or multi-line phone systems

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

Hexamatics is a leading regional provider of Human Resources Outsourcing (PEO and EOR) services. We provide the full suite of professional and comprehensive services through state of the art technology to help companies achieve peak performance with their human capital. Our offices span across Asia, from Singapore to Nepal, with the headquarters situated in Kuala Lumpur, Malaysia. Our clients include leading international and regional corporations in all industries. Through utilising our diverse offices and services, our team continues to successfully deliver projects all over the world.

What can I earn as a Call Centre Operator