Contact Center - AM

OCBC; Malaysia; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Learning & development

Wellbeing & aspirations

Job summary

OCBC in Singapore seeks a Contact Center Agent to be the first point of contact for customers, guiding them through their financial journey and offering tailored solutions.

You will handle inquiries by phone, email, or chat, resolve issues, and promote OCBC's products while collaborating with internal teams to enhance service quality and customer satisfaction.

Qualifications

• A degree or diploma with focus on customer service and communication.
• 1–2 years in a customer-facing role, preferably contact center or banking.
• Excellent communication and interpersonal skills with diverse customers.
• Strong problem-solving and analytical abilities for sound decisions.
• Positive, proactive attitude focused on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their queries
• Resolve customer complaints and issues in a professional and courteous manner
• Provide product and service information to customers, promoting OCBC’s offerings and cross-selling relevant solutions
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Continuously update your knowledge of OCBC’s products and services to provide expert advice and support to customers

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Degree or Diploma

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Contact Center Agent Why Join Imagine being the first point of contact for our customers, helping them navigate their financial journey and providing solutions to their queries. As a Contact Center Agent at OCBC, you’ll have the opportunity to make a real difference in people’s lives, while developing your skills and career in a dynamic and supportive environment.

How you succeed To excel in this role, you’ll need to be customer-focused, empathetic, and proactive. You’ll work closely with our customers to understand their needs, resolve their issues, and provide personalized solutions. By building strong relationships and delivering exceptional service, you’ll drive customer satisfaction and loyalty, while contributing to the growth and success of OCBC.

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their queries
• Resolve customer complaints and issues in a professional and courteous manner
• Provide product and service information to customers, promoting OCBC’s offerings and cross-selling relevant solutions
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Continuously update your knowledge of OCBC’s products and services to provide expert advice and support to customers

• A degree or diploma in any field, with a strong focus on customer service and communication
• At least 1-2 years of experience in a customer-facing role, preferably in a contact center or banking environment
• Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• A positive and proactive attitude, with a strong focus on customer satisfaction and service excellence

Who we are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.