Branch Head, Consumer Financial Services

OCBC Group; Johor Bahru; On-site; MYR 54,000 - 72,000; Full time

Job summary

OCBC Malaysia is seeking a Branch Operations - Sales team member to deliver exceptional customer experiences and drive business growth in Malaysia. You will manage customer relationships, identify sales opportunities, and provide tailored financial solutions.

The ideal candidate holds a degree or diploma in a relevant field, has 2-3 years in sales or customer service (banking preferred), and demonstrates excellent communication, interpersonal skills, and the ability to work under pressure to

Qualifications

• A degree or diploma in a relevant field is desirable.
• 2-3 years of experience in sales or customer service, preferably in the banking industry.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet sales targets.
• Strong problem-solving and analytical skills.
• Positive attitude and a customer-focused approach.

Responsibilities

• Managing customer relationships and providing exceptional service.
• Identifying sales opportunities and promoting our products and services.
• Working with customers to understand their financial needs and providing tailored solutions.
• Collaborating with other teams to deliver seamless customer experiences.
• Meeting sales targets and contributing to business growth.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Pressure handling

Education

Degree or Diploma

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Branch Operations - Sales

Why Join

Imagine being part of a team that helps people achieve their financial goals. As a Branch Operations - Sales team member at OCBC, you'll play a key role in delivering exceptional customer experiences and driving business growth. You'll have the opportunity to work with a diverse range of customers, from individuals to businesses, and help them find the right financial solutions.

How you succeed

To succeed in this role, you'll need to be customer-focused, proactive, and able to work well under pressure. You'll need to build strong relationships with customers, understand their needs, and provide tailored solutions that meet their financial goals. You'll also need to work closely with other teams to ensure seamless delivery of our products and services.

What you do

• Managing customer relationships and providing exceptional service
• Identifying sales opportunities and promoting our products and services
• Working with customers to understand their financial needs and providing tailored solutions
• Collaborating with other teams to deliver seamless customer experiences
• Meeting sales targets and contributing to business growth

Who you are

• A degree or diploma in a relevant field is desirable
• 2-3 years of experience in sales or customer service, preferably in the banking industry
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet sales targets
• Strong problem-solving and analytical skills
• Positive attitude and a customer-focused approach

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.