Consumer Electronics Product Trainer (1 Year Contract)

Xiaomi Technology; Kuala Lumpur; On-site; MYR 72,000 - 96,000; Full time

Job summary

Xiaomi Technology in Kuala Lumpur is seeking a CE Product Trainer to develop and deliver technical training for Air Conditioners, Refrigerators, Washing Machines and Dryers. The role ensures service technicians, installers and internal teams have the knowledge, troubleshooting skills and installation capabilities to provide high-quality after-sales service.

Responsibilities include creating training materials, supporting new product launches, and conducting field coaching to improve service KPIs

Qualifications

• Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics, Refrigeration & Air Conditioning Engineering or related technical fields.
• 3-5 years of relevant experience in technical training, field service, technical support or after-sales service.
• Experience in Consumer Electronics / Home Appliances is preferred.
• Strong knowledge of Air Conditioning and Refrigeration systems is highly preferred.
• Willing to travel within Malaysia for training, field support and technical audits.

Responsibilities

• Develop and conduct technical training for service centers, technicians, installers and internal teams.
• Deliver product training covering Air Conditioner, Refrigerator, Washing Machine and Dryer.
• Train technicians on product specifications, functions, troubleshooting, diagnosis, installation and repair procedures.
• Conduct new product training and refresher training based on identified technical needs.
• Prepare training materials including slides, manuals, troubleshooting guides, SOPs and assessments.
• Monitor training effectiveness and technician performance.
• Train technicians and installers on proper installation standards and service procedures.
• Promote improved First Time Fix (FTF), installation quality and reduction of repeat repairs.

Skills

Training

Coaching

Presentation

Diagnostic skills

PowerPoint

Excel

English & Chinese

Travel willingness

Education

Engineering degree

Diploma/Degree required

Tools

PowerPoint

Excel

Job description

The CE Product Trainer is responsible for developing and delivering technical training for Consumer Electronics (CE) products, mainly Air Conditioner, Refrigerator, Washing Machine and Dryer. The role ensures that service technicians, installers, service centers and internal teams have the required product knowledge, troubleshooting skills and installation capabilities to provide high-quality after-sales service. The position will also support new product launches, technician competency development, field technical support and continuous improvement of service quality.

Job Responsibilities

Technical Training

• Develop and conduct technical training for service centers, technicians, installers and internal teams.
• Deliver product training covering Air Conditioner, Refrigerator, Washing Machine and Dryer.
• Train technicians on product specifications, functions, troubleshooting, diagnosis, installation and repair procedures.
• Conduct new product training and refresher training based on identified technical needs.

Training Material Development

• Develop and maintain training slides, technical manuals, troubleshooting guides, SOPs and assessment materials.
• Prepare practical demonstrations, case studies and technical assessments.
• Ensure training materials are updated according to the latest product and service information.
• Conduct theoretical and practical assessments to evaluate technician competency.
• Identify technical skill gaps and provide targeted coaching and refresher training.
• Monitor training effectiveness and technician performance.
• Train technicians and installers on proper installation standards and service procedures.
• Promote improved First Time Fix (FTF), installation quality and reduction of repeat repairs.
• Support technical audits and field coaching when required.

Field Technical Support

• Support service centers in resolving complex or recurring technical issues.
• Conduct field visits and technical coaching when required.
• Analyze recurring technical problems and convert findings into training opportunities.
• Provide technical feedback to Product, Quality, R&D and HQ teams.

New Product Launch

• Prepare technical training programs and materials for new product launches.
• Conduct Train-the-Trainer (TTT) sessions for service partners where required.
• Ensure service technicians are trained and ready before product launch.

Training KPI & Improvement

• Monitor training attendance, assessment results and technician competency.
• Evaluate training effectiveness based on service performance and feedback.
• Support improvement of key service KPIs such as technical issues, FTF, installation quality and customer complaints.
• Continuously improve training programs based on field performance and business needs.

Job Requirements

• Diploma or Bachelor's Degree in Electrical, Electronics, Mechanical, Mechatronics, Refrigeration & Air Conditioning Engineering or related technical fields.
• 3-5 years of relevant experience in technical training, field service, technical support or after-sales service.
• Experience in Consumer Electronics / Home Appliances is preferred.
• Strong technical knowledge of Air Conditioning and Refrigeration systems is highly preferred.
• Knowledge of Washing Machine and Dryer products will be an advantage.
• Good troubleshooting, diagnostic and problem-solving skills.
• Strong training, presentation, coaching and communication skills.
• Able to develop technical training materials and documentation.
• Good knowledge of Microsoft PowerPoint and Excel.
• Good command of English and Chinese; Bahasa Malaysia is an advantage.
• Willing to travel within Malaysia for training, field support and technical audits.