CONSULAR ASSISTANT

Uganda High Commission, Kuala Lumpur; Kuala Lumpur; On-site; MYR 50,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Modern office culture

Job summary

Uganda High Commission Kuala Lumpur seeks a Consular Assistant to support the Consular section in delivering passport services, documents, and liaison with authorities. You will handle inquiries, manage files, and maintain archives while contributing to bilateral relations.

The role requires a Bachelor's degree and 1–2 years of relevant experience, with strong English skills and IT/social media proficiency. Local office offers a modern environment and development opportunities.

Qualifications

• Bachelor’s degree in Business Management, Marketing, Communication, or related field.
• 1–2 years of experience in similar roles.
• Proficiency in social media platforms (LinkedIn, Twitter, Facebook), IT skills and marketing analytics tools.
• English language knowledge; ASEAN languages are an advantage.
• Excellent written and verbal communication skills.
• Knowledge of human resource management.
• Knowledge of International Relations, especially ASEAN, is an advantage.
• Strong organizational and time-management skills.

Responsibilities

• Provide Consular Services to Ugandan nationals in accredited countries, including passport apps and notarial acts.
• Deliver front-line customer service and handle inquiries with responsive communication.
• Provide Administrative Support and manage routine case files and correspondence.
• Maintain Registry & Consular Archive Management of physical and digital records.
• Liaise with local authorities as a communication bridge for nationals and authorities.
• Perform any other duties as assigned by the Head of Mission.

Skills

Communication skills

Organizational skills

Time management

HR knowledge

ASEAN relations

Education

Bachelor’s degree in Business Management, Marketing, Communication, or related field

Tools

LinkedIn

Twitter

Facebook

IT skills

Marketing analytics tools

Job description

Job Description

1. 1) Consular Services: Assist Ugandan nationals residing in the countries of
   accreditation with services such as passport applications, emergency traveldocuments, notarial acts, rescue and repatriation of victims of human trafficking,and other legal documentation in accordance with Ugandan Governmentguidelines.
2. 2) Customer Service: Provide exceptional front-line service, handling inquiries from the public, and ensuring efficient, responsive communication.
3. 3) Administrative Support: Manage routine administrative tasks including managing case files, handling correspondence, and assisting with day-to-day Embassy operations.
4. 4) Registry & Consular Archive Management: Maintain accurate Consular records, including both physical archives and digital case files.
5. 5) Liaise with local authorities: Act as a liaison officer between Ugandan nationals
   and relevant authorities, ensuring effective communication and coordination.
6. 6) Additional Duties: Any other duties that may be assigned by the Head of Mission from time to time.

In essence, as the Consular assistant, you will offer key support services, that enable the High Commission’s Consular section to effectively facilitate and grow bilateral relationships.

Requirements

1. 1) Bachelor’s degree in Business Management, Marketing, Communication, or related field.
2. 2) 1-2 years of experience in similar roles.
3. 3) Proficiency in social media platforms (LinkedIn, Twitter, Facebook), IT skills, and marketing analytics tools.
4. 4) Knowledge of the English language, in addition to languages spoken in theASEAN region is an advantage.
5. 5) Excellent written and verbal communication skills.
6. 6) Knowledge of human resource management,
7. 7) Knowledge of International Relations especially in ASEAN will be an advantage.
8. 8) Strong organizational and time-management skills.

What We Offer

• 1) A competitive salary.
• 2) Opportunities for professional development and growth.
• 3) A modern office with a vibrant and friendly culture.