Complex Claims Examiner – Casualty and Financial Lines

AIG Malaysia Insurance Berhad; Kuala Lumpur; Hybrid; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

AIG Malaysia Insurance Berhad is seeking a Complex Claims Examiner – Casualty and Financial Lines to process claims accurately, engage with policyholders, brokers and vendors, and ensure timely reserving and data accuracy. This role supports the Claims Promise and requires high attention to detail in a fast-paced environment.

The position requires knowledge of Casualty and Financial Lines claims processes, strong communication and integrity, and the ability to work under pressure.

Qualifikationen

• Proven experience of Casualty and Financial Lines claims processes and procedures is preferred.
• Self-motivated and able to work under pressure with a high level of responsibility.
• Excellent time management with the ability to multi-task and meet deadlines.
• Adaptability to a dynamic claims environment.
• Strong verbal and written skills.
• Work with integrity, independently or as part of a team.

Aufgaben

• Process Casualty and Financial Lines claims efficiently and accurately.
• Work closely with vendors including solicitors and loss adjusters to monitor performance.
• Handle litigation cases.
• Engage with policyholders, brokers and agents on the progress of each claim.
• Continuously engage with Underwriters, monitor loss trends and negotiate direct settlements.
• Manage new incoming claims and ensure claims are in line with Best Practice.
• Ensure timely reserving and data accuracy is maintained.
• Provide training to stakeholders on claims related matters when required.

Kenntnisse

Casualty claims processes

Financial Lines claims

Time management

Prioritization

Communication skills

Integrity

Teamwork

Self-motivation

Attention to detail

Jobbeschreibung

Complex Claims Examiner – Casualty and Financial Lines

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Examiner – Casualty and Financial Lines to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in the Claims Department. At AIG, our claims teams are at the heart of delivering on our promise to customers—providing fair, efficient, and timely claims handling across a broad range of insurance products, including Personal Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining the claims experience by streamlining processes, harnessing technology, and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact—both for our customers and our business.

How you will create an impact

• Process Casualty and Financial Lines claims efficiently and accurately in line with AIG’s claims handling guidelines, ensuring timely resolutions for customers.
• Core activities include:
  • Working closely with vendors including solicitors and loss adjusters in monitoring their performance.
  • Handling litigation cases.
  • Engaging with policyholders, brokers and agents on the progress of each claim.
  • Continuously engaging with Underwriters, monitoring and reporting on any loss trends/insights, and negotiating direct settlement with insured/intermediaries/third‑party/third‑party legal representatives in a pro‑active manner.
  • Managing new incoming claims and ensuring claims are in line with Best Practice.
• Ensuring timely reserving, claim file updates, and data accuracy is maintained.
• Ensuring timely coverage responses are delivered to stakeholders.
• Supporting the Casualty and Financial Lines Claims team in delivering its Claims Promise.
• Communicating professionally and effectively with stakeholders to foster trust and confidence between AIG and our customers.
• Providing training to stakeholders on claims related matters when required.
• Contributing to the overall efficiency of the claims team by consistently meeting or exceeding quality and productivity targets.
• Maintaining a high level of quality, adhering to AIG’s procedures, policies, and processes.
• Identifying potential fraud risks and taking proactive steps to safeguard the company’s operations and financial integrity.
• Improving processes, reducing transactional costs, and enhancing the effectiveness of claims handling.

What you’ll need to succeed

• Proven experience of Casualty and Financial Lines claims processes and procedures is preferred.
• Self‑motivated and able to work under pressure with a high level of responsibility.
• Effective time management with the ability to multi‑task and prioritize to meet varying tasks and deadlines.
• Adaptability to be able to quickly pivot in a dynamic claims environment in response to evolving demands and priorities.
• Strong verbal and written skills.
• To work with integrity, able to work independently or as part of a team to achieve personal and business objectives.
• Good numeracy, literacy and attention to detail.
• Able to self‑reflect/ analyze, actively seek feedback to identify strengths and personal development.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

AIG Malaysia Insurance Berhad

Functional Area: CL - Claims

We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we’re working as one team to do what’s right for our colleagues and communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.