Complaint & Quality Data Associate (Medical Devices)

Alcon MX; Malaysia; On-site; MYR 6,000 - 9,000; Full time

Job summary

Alcon MX in Malaysia seeks a dedicated Complaints Specialist to manage day-to-day quality technical and adverse event records for Alcon devices and OTC products. You will handle intake, triage, follow-up, and data entry in safety systems, ensuring regulatory compliance across local and international directives.

The role requires 1–2 years in pharma/medical device industries, strong English and Korean language skills, and a technical mindset with a customer/quality focus.

Qualifications

• Tertiary qualification in ophthalmology or science or healthcare discipline.
• 1–2 years of experience in pharmaceutical and medical device industries; proven ability in implementing quality and documentation systems; track record of handling complaints.

Responsibilities

• Ensure compliance of the regional/country complaint handling process for all Alcon products in local and international regulations.
• Receive initial complaints and ensure information is captured at point of contact.
• Maintain understanding of information required for technical and AE complaints to ensure regulatory compliance.
• Manage technical and AE complaint records in designated safety systems.
• Triage quality/technical complaints and requests for refunds or replacements.
• Close files within established timelines and maintain company policies and procedures.

Skills

Technically competent

Customer quality focus

Empowerment / accountability

Mutual respect / trust / loyalty

Education

Tertiary qualification in ophthalmology or science

Job description

Alcon MX in Malaysia seeks a dedicated Complaints Specialist to manage day-to-day quality technical and adverse event records for Alcon devices and OTC products. You will handle intake, triage, follow-up, and data entry in safety systems, ensuring regulatory compliance across local and international directives.

The role requires 1–2 years in pharma/medical device industries, strong English and Korean language skills, and a technical mindset with a customer/quality focus.