Commercial Card Support Executive(001618)

Sunrate Pte. Ltd.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global payment platform is seeking a Commercial Card Support Executive in Kuala Lumpur. The role involves monitoring card transaction flows, ensuring compliance, and providing technical support for business development activities. Ideal candidates will have 1-3 years of experience in card operations or fintech, excellent English communication skills, and a strong operational mindset. This position offers the opportunity to work in a fast-paced environment and engage with global stakeholders.

Qualifications

• 1-3 years in card operations or fintech is preferred.
• Excellent written and verbal English skills are a requirement.
• High attention to detail and strong ownership of tasks.

Responsibilities

• Perform daily surveillance of card transaction flows to identify errors and unusual patterns.
• Collaborate with risk teams to flag suspicious activity.
• Assist the BD team by providing operational insights during client onboarding.

Skills

Card operations experience

Communication skills

Operational attention to detail

Agility in a fast-paced environment

Job description

Commercial Card Support Executive(001618)

• Full Time

SUNRATE is a global payment and treasury management platform for businesses worldwide. Founded in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting‑edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan. SUNRATE is also the principal member of Mastercard, Visa, and UPI.

As a Commercial Card Support Executive, you will be responsible for the day‑to‑day operational integrity and commercial growth of our card issuing programs. This role balances rigorous risk surveillance with active business development support to ensure a seamless experience for both partners and cardholders. You will be the primary line of defence against operational anomalies and a key enabler for the sales and account management teams.

What you’ll be spending your time on:

• Real-time Monitoring: Perform daily surveillance of card transaction flows to identify processing errors, authorisation failures, or unusual patterns.
• Fraud & Risk Mitigation: Collaborate with risk teams to flag suspicious activity and assist in the refinement of fraud rules based on observed trends.
• Compliance: Ensure all card activities remain compliant with scheme rules and local financial regulations.

2. Support for Business Development (BD) Activities

• Technical Pre‑sales Support: Assist the BD team by providing operational insights, data, and technical specifications during the onboarding of new clients or card partners.
• Market Analysis: Monitor competitor card offerings and interchange trends to provide the BD team with actionable intelligence.
• Product Feedback: Maintain detailed logs of investigations and operational "pain points" to inform future product enhancements.

For this role you also have:

• Experience: 1‑3 years in card operations or fintech is preferred; however, highly motivated fresh graduates with a passion for Finance and Business are warmly encouraged to apply.
• Communication: Excellent written and verbal English is a must. You will be a primary point of contact for stakeholders and must be comfortable speaking with external clients and partners globally.
• Operational Mindset: High attention to detail, extreme reliability, and a strong sense of ownership over your tasks.
• Commercial Curiosity: An independent thinker who is curious about the competitive landscape and eager to research how other players in the market are evolving.
• Agility: Comfortable working in a fast‑paced environment where priorities shift between reactive troubleshooting and proactive growth support.