Director, Services Business Development

Mastercard Inc.; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Mastercard Inc. is seeking a Director of Services Business Development to lead revenue opportunities across Malaysia, Thailand, and Singapore. You will build trusted relationships with major financial institutions and ecosystem participants, shaping innovative, data-driven service solutions.

The role emphasizes strategic sales, cross-functional collaboration, and delivering value through consulting, analytics, and loyalty initiatives within a fast-paced regional team.

Qualifications

• Experience with financial institutions; preferably knowledge of Transaction Banking or SME Banking.
• Strong commercial drive with ability to build and monetize senior client relationships.
• Preferably consulting and data-driven solution selling background.
• Strong networker across stakeholder base; able to influence and generate revenues.
• Excellent communication and presentation skills with senior executives.
• Strategic, solution-oriented, high-energy and customer-centric.
• Ability to leverage data to analyze business challenges and opportunities.
• High-performance culture mindset; autonomous yet asks for direction when needed.

Responsibilities

• Generate and maintain Services revenue opportunities with SMEs, issuers, acquirers and ecosystem participants across Malaysia, Thailand and Singapore.
• Collaborate with regional teams to identify Services opportunities in market.
• Foster relationships with client executives and Mastercard stakeholders tied to ROI.
• Develop creative business solutions for complex problems: consulting, analytics, Test & Learn, loyalty, marketing and security.
• Manage sales pipeline from early stages to approvals, signature, and post-sales delivery.
• Identify customer risk and opportunities; devise strategies to mitigate erosion.

Skills

Commercial drive

Solution selling

Networking

Stakeholder management

Communication skills

Presentation skills

Education

MBA or post-graduate preferred

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Director, Services Business Development Overview: The Services Business Development team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.

Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.

Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Test & Learn experimentation, and data-driven information and risk management services.

Client verticals include Financial Institutions, Retail & Commerce and Digital Partners, Governments, and many others.

Role: An exciting opportunity to work with some of Mastercard’s most important global and regional clients particularly in the CNPF (Commercial and New Payments flow) space across Malaysia, Thailand and Singapore, and working as a trusted and valued service partner within the Services BD incubator team to drive innovation and growth opportunities across the region.

Key responsibilities include:

• Generate and maintain Services revenue opportunities with strategically important SME and Commercial issuers, acquirers and ecosystem participants across Malaysia, Thailand and Singapore
• Work with regional internal Commercial and New Payment flows in market teams to identify Services opportunities
• Foster strong relationships with key client executives, as well as internally with key Mastercard stakeholders that tie directly to ROI, and are built on a foundation of trust and value creation
• Support the development of creative business solutions for complex business problems across the Services business, including consulting, insights and analytics, Test & Learn, loyalty, marketing services and security solutions etc
• Managing sales pipeline, advancing early-stage opportunities to approvals and signature, with continued engagement post sales, e.g., project delivery
• Proactively identify customer risk and opportunity signals; develop comprehensive strategies to combat and/or limit erosion

All About You:

• Working experience with financial institutions, preferably with strong understanding of Transaction Banking or SME Banking
• Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise
• Preferably strong consulting and / or data driven solution selling background
• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues
• Strong communication and presentation skills and an ability to establish credibility with CEO-1/CEO-2
• Strategically focused and solution oriented with proven history of dedicated, high-energy, patient, and customer‑centric behavior
• Leverage and synthesize data to analyze business challenges and opportunities
• Embrace a high performance culture and embody a “can‑do” attitude
• Balance working autonomously and seeking direction when required within a complex environment
• MBA/post graduate preferred

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.