Collections Specialist – Digital Banking (Entry-Level)

GXS; Petaling Jaya; Sur place; MYR 89 000 - 127 000; Plein temps

Résumé du poste

Neo Services Sdn. Bhd., a newly setup Shared Service Center and 100% subsidiary of GXS Bank, is seeking a Collections Officer to support Singapore portfolios. You will call customers to arrange payment plans, review actions like settlements, and coordinate with product teams to drive recovery and minimise losses.

Strong communication and negotiation skills are essential. Fresh graduates are welcome as comprehensive training will be provided; knowledge of bank products and digital banking tech

Qualifications

• Fresh graduates are welcome; comprehensive training will be provided.
• Knowledge of bank products and processes.
• Understanding of technology in the digital banking space.
• Strong written, communication and negotiation skills.

Responsabilités

• Call and follow up with customers to secure payment plans.
• Review and execute collections actions like legal, restructure and settlements to recover debt and minimise credit losses.
• Coordinate Collection’s activities across the bank with product teams and business units.
• Achieve the productivity standard set for the team and individual KPI.
• Take on additional projects and tasks assigned by reporting manager.

Connaissances

Negotiation

Communication

Debt collection

Customer service

Description du poste

Neo Services Sdn. Bhd., a newly setup Shared Service Center and 100% subsidiary of GXS Bank, is seeking a Collections Officer to support Singapore portfolios. You will call customers to arrange payment plans, review actions like settlements, and coordinate with product teams to drive recovery and minimise losses.

Strong communication and negotiation skills are essential. Fresh graduates are welcome as comprehensive training will be provided; knowledge of bank products and digital banking tech