Collections & Credit Control Analyst

Toll Group; Bayan Lepas; Remote; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

Toll Group in Bayan Lepas, Malaysia seeks a proactive Collection Analyst to oversee customer accounts, drive timely debt collection and maintain strong relationships. You will monitor AR ageing, investigate disputes, and coordinate with Billing, Sales, and Cash Application to ensure accurate allocations and timely resolutions.

Ideal candidates hold a relevant degree with 2–4 years in AR/Collections and are proficient with SAP/Oracle and Excel.

Qualifikationen

• Bachelor's degree in Accounting, Finance, Business Administration, or related discipline.
• 2–4 years of experience in Accounts Receivable, Collections, or Credit Control.
• Strong understanding of debt collection, customer account reconciliation, AR ageing, and credit control processes.
• Experience with ERP systems such as SAP or Oracle and customer account portals is preferred.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
• Good communication and negotiation skills, with the ability to manage customer relationships professionally.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Aufgaben

• Monitor assigned customer accounts and follow up on overdue balances via email and portals.
• Review AR ageing reports and escalate high-risk accounts.
• Investigate and resolve short payments, disputes, and billing discrepancies with Billing, Customer Service, and Sales teams.
• Collaborate with Cash Application to ensure accurate payment allocation and timely discrepancy resolution.
• Prepare weekly and monthly reports on collection activities and trends.
• Maintain professional relationships with customers while ensuring compliance with payment terms.
• Assist with credit checks, customer account reviews, and supporting documentation for internal audits.
• Prepare and distribute monthly customer statements for account reconciliation.
• Prepare monthly intercompany (interco) confirmation letters and follow up on balances.
• Identify recurring payment issues and support process improvements.
• Ensure collection activities meet KPIs and SLAs.

Kenntnisse

Debt collection

Accounts receivable

Analytical skills

Attention to detail

Negotiation

Ausbildung

Bachelor's degree in Accounting, Finance, or related

Tools

SAP

Oracle

Excel

Jobbeschreibung

Toll Group in Bayan Lepas, Malaysia seeks a proactive Collection Analyst to oversee customer accounts, drive timely debt collection and maintain strong relationships. You will monitor AR ageing, investigate disputes, and coordinate with Billing, Sales, and Cash Application to ensure accurate allocations and timely resolutions.

Ideal candidates hold a relevant degree with 2–4 years in AR/Collections and are proficient with SAP/Oracle and Excel.