Collections Control Analyst

Maxis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis is seeking a Finance Operations professional in Kuala Lumpur to perform daily reconciliation of collections across payment channels, ensuring accurate banking, accounting and policy compliance. You will investigate reconciling items, liaise with banks and internal stakeholders, and support audits.

The ideal candidate holds a Bachelor's degree in Accounting/Finance/Business with 1–3 years of reconciliation experience, proficiency in MS Access and MS Office, and strong attention to detail.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 1–3 years experience in reconciliation, finance operations, or banking operations.

Responsibilities

• Perform daily reconciliation of collections using MS Access and other reconciliation tools.
• Ensure all collections are accurately matched, banked, and accounted for.
• Investigate, follow up, and resolve reconciling items, discrepancies, shortages, and variances within agreed timelines.
• Liaise with banks, dealers, operators, and internal stakeholders to resolve outstanding issues.
• Monitor assigned reconciliation portfolios and maintain accurate records of outstanding items.
• Escalate non-banking exceptions, control breaches, and potential fraud cases promptly.
• Ensure compliance with collection processes, internal controls, and SLAs.
• Prepare reconciliation reports and support audit and control requirements.
• Identify opportunities to improve reconciliation efficiency and control effectiveness.

Skills

MS Access

Excel

Analytical thinking

Stakeholder mgmt

Education

Bachelor's degree in Accounting/Finance/Business

Tools

MS Office Suite

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Responsible for performing daily reconciliation of collections across assigned payment channels to ensure all funds are accurately banked, accounted for, and recorded. The role investigates and resolves reconciling items, liaises with internal and external stakeholders, ensures compliance with collection controls and SLAs, and promptly escalates exceptions or potential fraud cases.

What You Will Do

• Perform daily reconciliation of collections using MS Access and other reconciliation tools
• Ensure all collections are accurately matched, banked, and accounted for
• Investigate, follow up, and resolve reconciling items, discrepancies, shortages, and variances within agreed timelines
• Liaise with banks, dealers, operators, and internal stakeholders to resolve outstanding issues
• Monitor assigned reconciliation portfolios and maintain accurate records of outstanding items
• Escalate non-banking exceptions, control breaches, and potential fraud cases promptly
• Ensure compliance with collection processes, internal controls, and SLAs
• Prepare reconciliation reports and support audit and control requirements
• Identify opportunities to improve reconciliation efficiency and control effectiveness

What You Need To Have For This Role

• Bachelor's Degree in Accounting, Finance, Business, or a related field
• 1–3 years of experience in reconciliation, finance operations, collections, or banking operations

Skills & Knowledge

• Proficient in MS Access, Excel, and Microsoft Office applications
• Strong analytical, problem-solving, and attention-to-detail skills
• Good stakeholder management and communication skills
• Ability to work independently, manage multiple priorities, and meet tight deadlines
• Knowledge of reconciliation processes, financial controls, and fraud risk management is an advantage

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.