COLLECTION RECOVERY EXECUTIVE

FREEDOM CREDIT SDN BHD; Masai; On-site; MYR 33,000 - 67,000; Full time

Job summary

FREEDOM CREDIT SDN BHD in Malaysia seeks an experienced Collections Officer to monitor overdue accounts, contact customers, and negotiate repayment terms. You will track activities, prepare aging reports, and escalate cases for legal action when needed.

The role requires 2–3 years in collections, strong negotiation skills, and proficiency with MS Office. Candidates must maintain professionalism and confidentiality in all interactions.

Qualifications

• 2–3 years of experience in collection, credit recovery, or accounts receivable.
• Strong negotiation and communication skills.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Monitor and follow up on overdue accounts to ensure timely payment.
• Contact customers via phone, email, and formal correspondence to recover balances.
• Negotiate repayment plans and settlement terms within company guidelines.
• Track collection activities in the system accurately.
• Investigate and resolve payment discrepancies or disputes with relevant departments.
• Prepare aging reports and collection status updates for management review.
• Escalate long outstanding accounts for legal action or external recovery when necessary.
• Ensure adherence to SOPs, credit policies, and regulatory requirements.
• Perform site visits to borrower addresses for verification, follow-up, or negotiation.
• Trace and investigate unreachable customers or false information.
• Maintain confidentiality and high integrity in all collections activities.

Skills

Negotiation

Communication

Time management

Excel

Education

Diploma or Degree in Finance/Accounting/Business Administration

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This role involves monitoring and following up on overdue accounts to ensure timely payment, contacting customers via phone, email, and formal correspondence to recover outstanding balances, and negotiating repayment plans and settlement terms within company guidelines.

Key responsibilities

• Monitor and follow up on overdue accounts to ensure timely payment
• Contact customers via phone, email, and formal correspondence to recover outstanding balances
• Negotiate repayment plans and settlement terms within company guidelines
• Track and update collection activities in the system accurately
• Investigate and resolve payment discrepancies or disputes with relevant departments
• Prepare aging reports and collection status updates for management review
• Escalate long outstanding accounts for legal action or external recovery when necessary
• Ensure adherence to company SOP, credit policies, and regulatory requirements
• Perform scheduled site visits to the borrower's residence, workplace, or guarantor address for verification, follow-up, or negotiation
• Trace and investigate customers who have become unreachable or provided false information

About you

• SPM, Diploma or Degree in Finance, Accounting, Business Administration, or related field
• Minimum 2–3 years of experience in collection, credit recovery, or accounts receivable
• Strong negotiation and communication skills
• Firm, disciplined, and able to handle challenging customers professionally
• Target-oriented with good follow-up and time management skills
• Proficient in Microsoft Office applications (especially Excel)
• High level of integrity, confidentiality, and responsibility