Credit Collection Executive

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a Credit Collection Executive to contact customers with overdue payments, discuss payment options, and arrange suitable plans. You will follow up, update records, and work to achieve monthly collection targets in a professional banking/credit environment.

The role offers performance-based incentives and a professional working environment, with opportunities to advance in banking and debt recovery.

Qualifications

• Experience in debt collection, banking, customer service or sales is an advantage.
• Able to speak Bahasa Malaysia and English.
• Confident speaking to customers over the phone.
• Able to handle difficult customers professionally.
• Basic computer knowledge.
• Willing to learn and work as part of a team.

Responsibilities

• Call customers with overdue payments.
• Contact customers through phone, SMS, WhatsApp and other approved channels.
• Discuss payment options with customers and arrange payment plans.
• Follow up on promised payments.
• Update customer and payment information in the system.
• Help to locate customers when contact details are not updated.
• Achieve monthly collection targets.
• Handle customer questions and complaints professionally.
• Report difficult cases to the Team Leader or Manager.

Skills

Communication skills

Bahasa Malaysia

English

Phone conversation

Teamwork

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Credit Collection Executive to join our team. Your main job is to contact customers with overdue payments, discuss their payment situation, arrange suitable payment plans and collect outstanding payments. You will be given a list of customer accounts to follow up and will be expected to achieve monthly collection targets.

Key responsibilities

• Call customers with overdue payments.
• Contact customers through phone, SMS, WhatsApp and other approved channels.
• Discuss payment options with customers and arrange payment plans.
• Follow up on promised payments.
• Update customer and payment information in the system.
• Help to locate customers when contact details are not updated.
• Achieve monthly collection targets.
• Handle customer questions and complaints professionally.
• Report difficult cases to the Team Leader or Manager.

About you

• Experience in debt collection, banking, customer service or sales is an advantage.
• Able to speak Bahasa Malaysia and English.
• Confident speaking to customers over the phone.
• Able to handle difficult customers professionally.
• Basic computer knowledge.
• Willing to learn and work as part of a team.

Basic salary + attractive collection commission/incentives.

Performance bonus.

Training provided.

Professional working environment.

Opportunity to build a career in banking, credit and debt recovery.