Collection Agent - ShopeePayLater, Monee (1-year Contract)

Monee; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Monee in Kuala Lumpur is seeking a debt collection agent to engage customers, tailor repayment plans, and recover outstanding balances. You will manage repayment obligations and motivate timely payments through outbound calls, while adhering to company policies and regulatory guidelines.

The role requires strong interpersonal and problem-solving skills, with proficiency in English and Malay; Mandarin is a plus. Join a dynamic team in a fast-paced environment at our Kuala Lumpur office.

Qualifications

• SPM or equivalent is required.
• Experience in collections or call centres is a plus.
• Strong communication in English and Malay; Mandarin is a plus.

Responsibilities

• Engage in debt-related conversations and formulate repayment plans.
• Manage repayment obligations and motivate timely payments via outbound calls.
• Aim to meet/exceed targets while following company/policy guidelines.
• Serve as the focal point for enquiries on overdue accounts.

Skills

Outbound calls

Customer service

Interpersonal skills

Problem solving

Communication skills

Education

SPM or equivalent

Job description

Job Description

• Engaging in debt-related conversations with customers and formulating a customized repayment strategy to facilitate settling their outstanding balances.
• Manage customers’ repayment obligations and motivate timely repayments through outbound collections & recovery calls.
• Proactively achieve/ exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
• The focal point for customer enquiries relating to repayment on overdue accounts.

Requirements

• Possess minimum SPM or equivalent.
• Experience in collections or in a call centre background is a plus.
• Possesses strong interpersonal skills and is able to thrive in a dynamic work environment.
• Have good composure and showcase excellent problem-solving solving skills.
• Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.