CME - Meeting Services Support Specialist

Merck; Petaling Jaya; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global pharmaceutical company is seeking a Meeting Services Support Specialist in Petaling Jaya, Malaysia. The role involves supporting the complete meeting process including vendor and event management, ensuring compliance, and financial processes related to congresses. Ideal candidates will possess a Bachelor’s degree, at least 3 years in accounting, and strong Excel skills. This position offers a hybrid work model and the opportunity to work closely with various stakeholders, driving continuous improvement in processes.

Qualifications

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R.
• Good understanding and practical knowledge of financial business processes.

Responsibilities

• Support end to end operational execution for global meeting and congress services
• Perform completeness information review & raise vendor/event creation/closure
• Maintain and update process documentation and SOPs.

Skills

Basic accounting

Intermediate MS Excel skills

Communication skills

Analytical problem solving

Process improvement orientation

Education

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance

Tools

SAP (Concur and Ariba)

Power BI

SharePoint

Job description

Job Description

Our company Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meeting & sponsorship from meeting creation to closure. This including meeting creation, vendor creation/maintenance, PO creation, contract agreement preparation, meeting compliance review reconciliations and payments. The Meeting Services Support Specialist ensures adherence of compliances & control that are in line with all company’s policies and guidelines related to meetings and congresses.

Job Description and Responsibilities

• Support end to end operational execution for global meeting and congress services within agreed SLA:

• Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.

• Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.

• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.

• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.

• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.

• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.

• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.

• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.

• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.

• Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.

• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.

• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Education

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R.

• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)

• Language requirements: Able to speak, read & write in English
  Other language e.g., Mandarin, Japanese etc. will be added advantages.

• Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.

• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.

• Strong communication, interpersonal, and organization skills required.

• Meticulous & process improvement orientation

• Positive and proactive attitude, can-do mindset with problem solving and analytical skills.

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now

Required Skills

Accountability, Accountability, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Administration, Business Performance Management, Business Processes, Business Support, Compliance SOX, Contract Management, Credit Management, English Language, Financial Accounting Controls, Financial Advising, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Microsoft PowerPoint, New Program Development, Operations Coordination, Preparation of Financial Reports, Process Flow Documentation {+ 5 more}

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

12/27/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.