Club InterContinental Manager: Guest Experience Lead

IHG Hotels & Resorts; Kampung Cendana; On-site; MYR 80,000 - 110,000; Full time

Job summary

InterContinental Kuala Lumpur is seeking a proactive Assistant Manager for Club InterContinental to lead daily operations, uphold brand standards and deliver personalized guest experiences. You will collaborate with the Front Desk, manage a team of staff, and coordinate bespoke events while ensuring exceptional service across all touchpoints.

Required are a bachelor’s degree in Hotel Management or related field and at least 4 years of Front Office/Guest Service experience including management.

Qualifications

• Bachelor’s degree in Hotel Management/Business Administration or equivalent.
• 4 years of Front Office/Guest Service experience including management responsibilities.
• Strong guest service orientation and brand standards knowledge.

Responsibilities

• Assist and direct the operations team across Club InterContinental to ensure brand standards and high service quality.
• Support upselling initiatives at the Front Desk with constructive feedback.
• Build and maintain positive relationships with guests to exceed expectations.
• Address guest needs promptly and coordinate bespoke events for Club guests.
• Maintain staff training and ensure consistent service delivery.
• Monitor guest satisfaction data and implement improvement plans.
• Manage VIP arrivals and personalise guest experiences.

Skills

Front Office/Guest Service

Management experience

Communication skills

Self-transportation

Brand knowledge

Education

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration

Job description

InterContinental Kuala Lumpur is seeking a proactive Assistant Manager for Club InterContinental to lead daily operations, uphold brand standards and deliver personalized guest experiences. You will collaborate with the Front Desk, manage a team of staff, and coordinate bespoke events while ensuring exceptional service across all touchpoints.

Required are a bachelor’s degree in Hotel Management or related field and at least 4 years of Front Office/Guest Service experience including management.