Club Administrator & Member Experience Lead

Anytime Fitness Vangohh Eminent; Penang; On-site; MYR 28,000 - 42,000; Full time

Job summary

Anytime Fitness Vangohh Eminent in Malaysia is seeking an administrator to handle daily tasks, maintain member records, process registrations and enquiries, and support club operations. The role involves managing invoices, preparing reports, and ensuring smooth office functions to deliver a positive member experience.

The ideal candidate will assist with memberships, respond to inquiries via walk-ins, calls, WhatsApp, and social media, and coordinate with trainers and staff to support events and

Qualifications

• Handle daily administrative tasks and documentation.
• Maintain accurate member records and club documents.
• Assist with membership registrations, renewals, cancellations, and enquiries.
• Manage invoices, receipts, payments, and basic financial records.
• Prepare reports and update club databases/system records.
• Handle filing, data entry, and general office duties.
• Member Services: Welcome and assist members and visitors professionally.
• Respond to member enquiries through walk-ins, phone calls, WhatsApp, and social media.
• Explain membership packages, promotions, club facilities, and policies.
• Assist with member feedback, requests, and basic complaints.
• Ensure a positive and friendly member experience.
• Club Operations: Support the Club Manager with daily club operations.
• Monitor cleanliness, equipment condition, and overall club presentation.
• Coordinate with Personal Trainers and other club staff when required.
• Assist in organizing club activities, events, and promotional campaigns.
• Ensure club procedures and standards are followed.
• Assist with membership sales and lead follow-ups.
• Contact potential members and invite them for club tours.
• Support pre-sale campaigns, membership promotions, and marketing activities.
• Assist with social media content, WhatsApp broadcasts, and promotional materials when required.

Responsibilities

• Handle daily administrative tasks and documentation.
• Maintain accurate member records and club documents.
• Assist with membership registrations, renewals, cancellations, and enquiries.
• Manage invoices, receipts, payments, and basic financial records.
• Prepare reports and update club databases/system records.
• Handle filing, data entry, and general office duties.

Job description

Anytime Fitness Vangohh Eminent in Malaysia is seeking an administrator to handle daily tasks, maintain member records, process registrations and enquiries, and support club operations. The role involves managing invoices, preparing reports, and ensuring smooth office functions to deliver a positive member experience.

The ideal candidate will assist with memberships, respond to inquiries via walk-ins, calls, WhatsApp, and social media, and coordinate with trainers and staff to support events and