CLP Program Manager APAC

DHL Asia Pacific Shared Services Sdn Bhd; Cyberjaya; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

International environment

Flexibility

Competitive compensation

Job summary

DHL Asia Pacific Shared Services Sdn Bhd in Cyberjaya, Malaysia seeks a senior professional to lead CLP program management across the Asia Pacific. You will design, implement and continuously improve CLP modules, engage CLP Champions and Implementation Managers, and ensure alignment with global standards and regional needs.

The role requires building and nurturing the CLP community, recruiting and qualifying facilitators for both in-person and online formats, coaching individuals, and driving

Qualifications

• University degree required.
• HR certification is a plus.
• Experience driving within divisional initiatives.
• Experience in Certified and Learning & Development.
• Knowledge of SharePoint, Microsoft Office including Teams, Zoom, Mural.
• Experience in multi-cultural, national environment.

Responsibilities

• Propose, design and implement CLP program management for Asia Pacific.
• Engage CLP facilitator pool and stakeholders.
• Manage internal and external CLP contacts.
• Develop CLP facilitator pool and recruit/qualify facilitators for both in-person and online formats.
• Coach CLP facilitators and lead master classes.
• Ensure quality and consistency of facilitation.
• Lead project teams and collaborate with global CLP management.
• Develop logistics processes for AP region.

Skills

Interpersonal skills

Verbal and written communication

Leadership

Project management

Stakeholder management

Education

University degree

HR certification

Tools

SharePoint

Microsoft Office

Teams

Zoom

Mural

Job description

DHL Asia Pacific Shared Services Sdn Bhd 4.2 View all jobs

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

At DHL Group, people mean the world to us. That’s why our goal has always been to attract and retain the best talents the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Our people are the engine of our results and successes. With our Group-wide Certified Initiative, we aim to create a team of "certified" divisional experts with a best-in-class culture and provide a lifelong learning and engagement journey for our employees:

• from foundation fundamentals, where employees gain a better understanding of our business processes and interconnected nature of all business units
• through a broad range of subsequent modules geared towards their individual role and functional specific skills
• to developing leadership skills, based on our Leadership Attributes that apply to employees throughout the Group and serve as a compass for action

All Certified modules are run by employees who have completed special facilitation training. This increases the learning effect and impact of the training and fosters a sense of loyalty and team spirit. Certified helps promote a culture of customer-centricity and assists in creating an environment where our employees can be at their best every day.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

Full responsibility to propose, design and implement the CLP program management for Asia Pacific, including engagement and enhancement of the CLP facilitator pool, stakeholder management on all levels (champions, implementation managers, facilitators, participants, senior management), module implementation planning, reporting and budgeting for the region.

• Primary consultant for the CLP program in the AP region, providing consultancy to senior management, CLP Champions, CLP Implementation Managers, CLP Facilitators
• Steer and manage all internal and external CLP contacts in AP
• Manage internal and external service providers"
• In partnership with Global CLP program management, analyze needs assessments of business unit to identify engagement & enablement needs. Participate in evaluation and monitoring of success of CLP modules.
• Manage and further develop the community of CLP Champions and CLP Implementation managers in Asia Pacific, e.g. aligns and engages for CLP topics, plans implementation volume in alignment with stakeholders
• Further develop the CLP facilitator pool in Asia Pacific by analyzing the existing pool, recruiting and qualifying facilitators for CLP modules, both face-to-face and online
• Engage, consult and coach CLP faciliators individually in Asia Pacific
• Ensure consistency and quality of facilitation by acting as lead facilitator, coaching facilitators, designing and managing CLP master classes
• Develop and implement formats for community building for facilitators in the AP region
• Facilitate CLP modules for a wide variety of target groups at specialist and management level
• Build strong, trusting cross-functional relationships with managers
• Understand key stakeholders interests and concerns and provide guidance to line managers and employees
• Professional leader for CLP program management with focus on the AP region and its particular needs
• Provide guidance and consulting on CLP matters to senior business team, drawing on specialists as needed
• Effectively interact with global CLP program management and ensure that local issues are taken into account when developing global modules and implementation standards
• Manage the Certified Logistics Professional program for Asia Pacific in all areas
• Ensure that project goals and objectives are met within agreed upon time, scope, budget, quality and resource requirements using excellent communication skills.
• Further develop logistics processes for the AP region (materials procurement, warehousing and dispatch)
• Continually improve processes for implementation of CLP modules (e-learning courses, online classroom instruction and face-to-face training sessions)"
• Coach and mentor the CLP community in Asia Pacific: champions, implementation managers, facilitators
• Leads project teams

Your profile:

• University degree
• HR certification is plus
• Experience driving within divisional initiatives
• Several years of relevant professional experience in the area of Certified and Learning & Development
• Sound experience with Certified facilitation, ideally at the level of Certified Master Facilitation
• Relevant knowledge in the use of SharePoint, Microsoft Office including Teams, Zoom, Mural
• Understanding of learning and development techniques, instructional design, measurement of learning interventions, and performance improvement
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Develop strong trusting relationships in order to gain support and achieve results
• Manage multiple conflicting priorities
• Work independently and with little guidance to achieve objectives
• Demonstrated people leadership capability to drive and motivate staff to meet project deliverables
• Strongly demonstrated leadership in project process and planning activities; strategic approach
• Results-oriented and driven by goal achievement with a strong focus on excellence and high quality project delivery
• Experience in various HR-related areas
• Experience working in a multi cultural team in a multi national environment

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

About Us

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.