Cloud Support Engineer (NOC)

Hytech; Kuala Lumpur; On-site; MYR 133,920 - 200,880; Full time

Benefits offered by this job

Public transport access

Health insurance

Gym and fitness claims

Training and development

Job summary

Hytech is seeking a Cloud Support Engineer (NOC) to ensure reliability and scalability of cloud-based infrastructure. You will monitor, troubleshoot, and optimize AWS networking components while driving automation and AIOps from the front line of incident response.

You will collaborate with infrastructure, security and engineering teams to maintain high availability systems, implement IaC with Terraform/CloudFormation, and continuously improve observability and cost efficiency.

Qualifications

• Diploma or Bachelor's degree in Computer Science / Information Technology / Engineering.
• 2–4 years of cloud operations, network engineering, or infra support experience.
• Strong hands-on AWS networking experience (VPC, Transit Gateway, VPN, Route 53).
• Solid understanding of TCP/IP, DNS, routing and load balancing.
• Experience with monitoring/observability tools (Grafana, Prometheus, Dynatrace, CloudWatch).
• Familiarity with Terraform and CloudFormation for IaC.
• Experience in Agile/DevOps environments.
• Strong analytical and problem-solving skills; good cross-team collaboration.

Responsibilities

• 24x7 monitoring of systems and infrastructure to ensure high availability.
• Proactively detect, investigate, and resolve incidents using observability tools.
• Analyze system performance and traffic to identify anomalies and improve visibility.
• Design, deploy, and manage AWS networking components (VPC, Transit Gateway, VPN, load balancers).
• Optimize network performance, security, and cost through best practices.
• Develop automation workflows for log management, incident remediation, and routine tasks.
• Promote documentation and knowledge sharing across teams.

Job description

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role:

As a Cloud Support Engineer (Network Operations Center), you will play a critical role in ensuring the reliability, performance, and scalability of cloud-based infrastructure. This role goes beyond traditional support, focusing on proactive monitoring, incident management, cloud networking, and automation.

You will work closely with infrastructure, security, and engineering teams to maintain high availability systems, optimise cloud environments, and drive operational excellence through automation and AIOps practices.

Job Responsibilities:

• Perform 24x7 monitoring of systems and infrastructure to ensure high availability and minimal service disruption.
• Proactively detect, investigate, and resolve incidents using observability tools (e.g., Dynatrace, Grafana, CloudWatch).
• Analyse system performance and traffic patterns to identify anomalies and improve system visibility.
• Design, deploy, and manage AWS cloud networking components, including VPC, subnets, Transit Gateway, Direct Connect, VPN, load balancers, and Global Accelerator.
• Optimise network performance, scalability, and security through best practices (e.g., security groups, NACLs, access control).
• Drive cost optimisation initiatives by analysing resource utilisation and recommending scalable solutions.

Automation & AIOps

• Implement Infrastructure as Code (IaC) using Terraform and CloudFormation to automate infrastructure provisioning.
• Develop automation workflows for log management, incident remediation, and routine operational tasks.
• Leverage AIOps practices by aggregating multi-source data, applying machine learning techniques for event correlation, and reducing alert fatigue.

Security & Compliance

• Collaborate with security teams to enforce cloud security policies and ensure compliance with industry standards and best practices.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, runbooks, and troubleshooting guides.
• Promote knowledge sharing across teams to improve operational efficiency and incident response readiness.

Job Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 2–4 years of experience in cloud operations, network engineering, or infrastructure support roles.
• Strong hands-on experience with AWS cloud services, particularly networking (VPC, Transit Gateway, VPN, Route 53).
• Solid understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing.
• Experience with monitoring and observability tools (e.g., Grafana, Prometheus, Dynatrace, CloudWatch).
• Familiarity with Infrastructure as Code tools such as Terraform and CloudFormation.
• Experience working in Agile or DevOps environments.
• Strong analytical and problem-solving skills, with the ability to handle incidents under pressure.
• Good communication skills and ability to collaborate with cross-functional teams.

Additional Good to Have:

• Experience with container networking (Kubernetes, AWS EKS, CNI plugins).
• Exposure to Zero Trust architecture and SASE frameworks.
• Experience in implementing AIOps or event correlation using AI/ML techniques.
• AWS certifications (e.g., Solutions Architect, Advanced Networking Specialty).
• Scripting or programming experience (e.g., Python, Bash) for automation.

What We Offer:

• Easy access to public transportation (LRT & KTM).
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.