Cloud Managed Services Engineer (L3)

NTT MSC Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier managed cloud services. You will proactively identify and resolve cloud incidents, configure and manage client infrastructure, and work with vendors to ensure reliability and performance.

You will monitor environments, investigate complex issues, and perform root-cause analysis. The role emphasizes proactive optimization, disaster recovery testing, and strong client communication across cultures.

Qualifications

• Extensive experience in a medium to large ICT organization in an engineering function.
• Proven managed services experience with ITIL process knowledge.
• Ability to manage and optimize complex cloud-based infrastructures.

Responsibilities

• Identify and resolve cloud-based incidents and problems to minimize client disruption.
• Configure, install, test, and manage client infrastructure to keep it operational.
• Monitor systems, respond to alerts, and log issues; investigate third-line support.Provide on-site technical support and vendor collaboration as needed.
• Conduct monthly reviews of incidents and requests, analyze data, and suggest quality improvements.
• Provide client feedback and update portals; identify opportunities for automation and work optimization.
• Manage and deliver projects within technology domains and support disaster recovery testing.

Skills

ITIL processes

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Vendor management

Communication skills

Project planning

Client-focused experience

Education

Bachelor's degree in Information Technology/Computing

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.