Cloud AI/ML SME - Mandarin (Tier 3 Support & SRE)

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Tata Consultancy Services APAC in Malaysia seeks an experienced Cloud AI/ML Subject Matter Expert (Mandarin) to bridge frontline support with Google Product Engineering. You will act as the primary escalation point for complex Vertex AI and Gemini issues, while guiding L1/L2 teams and delivering detailed root-cause analyses.

The role requires 8+ years in Tier 3 technical support, SRE, and AI/ML engineering, with strong Python skills and Mandarin fluency.

Qualifications

• 8+ years in Tier 3 Tech Support, SRE, and AI/ML Engineering.
• Mandarin fluency (spoken & written) for direct engagement with enterprise customers.
• Deep Google GenAI stack expertise with Vertex AI and Gemini APIs.
• Strong Python coding and debugging skills; API troubleshooting.
• Experience in root-cause analysis and incidents management.

Responsibilities

• Act as the escalation point for complex enterprise issues across Vertex AI and Gemini.
• Bridge frontline representatives with Google Product Engineering for rapid resolutions.
• Lead P1/P2 crisis management and deliver root-cause analyses to customers.
• Support L1/L2 teams with debugging and incident response workflows.

Skills

Vertex AI

Gemini APIs

Agent Builder

Python coding

API troubleshooting

Distributed logs

Mandarin fluency

SRE

Tools

BigQuery

Cloud Storage

IAM

VPCs

Job description

Tata Consultancy Services APAC in Malaysia seeks an experienced Cloud AI/ML Subject Matter Expert (Mandarin) to bridge frontline support with Google Product Engineering. You will act as the primary escalation point for complex Vertex AI and Gemini issues, while guiding L1/L2 teams and delivering detailed root-cause analyses.

The role requires 8+ years in Tier 3 technical support, SRE, and AI/ML engineering, with strong Python skills and Mandarin fluency.