Clinical Services Specialist

DVA (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

DaVita Inc. Malaysia is seeking a Quality Improvement Leader in nephrology nursing to drive policy implementation, clinical audits, and education across centers.

You will partner with the CMO and Regional Operations Manager to support quality outcomes and corrective actions. This role requires a Bachelor’s in nursing, renal nursing certification, five years in nephrology, and clinic management experience, plus travel up to 50%.

Qualifications

• Bachelor’s degree in nursing or an associated field.
• Registered as a general nurse with Malaysia Nursing Board.
• Post Basic Certification in Renal Nursing.
• Minimum of five (5) years in nephrology nursing experience.
• Minimum of two (2) years’ experience at clinic management.
• Experience in Clinical Quality Initiatives methodology and techniques preferred.
• Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary.
• Flexibility and ability to travel whenever required.
• Intermediate computer skills in Word, Excel and Power Point with ability to create presentations and use the Internet effectively

Responsibilities

• Supports Continuous Quality Improvement (CQI) activities in collaborative with Quality Team
• Monitors and follows up on AOR investigation process
• Assists in the development, review, revision, and roll-out of clinical procedures
• Assisting CMO/ ROM in the identification and development of clinic -specific education and outcome goals
• Assists in implementation and monitoring of goals to achieve desired results
• Benchmarks clinical audits, identifies and shares best practices
• Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested
• Provides training and monitors implementation of clinical policies and procedures in the center(s)
• Performs external audits as indicated per audit policy and provide support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation manager to ensure implementation and resolution of deficiencies
• Provides timely submission of all reports and data collection requests to CMO/ ROM

Skills

Word

Excel

PowerPoint

Internet skills

Travel

Adult education

Clinical knowledge nephrology

Teaching adults

Education

Bachelor’s degree in nursing

Post Basic Certification in Renal Nursing

Registered as a general nurse with Malaysia Nursing Board

Job description

Responsible for the implementation of quality programs, policy and procedure training, clinical audits, Risk Assessment Audit, corrective actions and closure, supporting clinical education in their area of responsibility. Provision of a quality nephrology service through consultation with the Regional Operation Manager (ROM) and Chief Medical Officer (CMO).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

QUALITY OUTCOMES

Supports Continuous Quality Improvement (CQI) activities in collaborative with Quality Team

Monitors and follows up on AOR investigation process

Assists in the development, review, revision, and roll-out of clinical procedures

Assisting CMO/ ROM in the identification and development of clinic -specific education and outcome goals

Assists in implementation and monitoring of goals to achieve desired results

Benchmarks clinical audits, identifies and shares best practices

Coordinates review and investigation of sentinel adverse occurrences and participates in correction planning and follow-up as requested

Provides training and monitors implementation of clinical policies and procedures in the center(s)

Performs external audits as indicated per audit policy and provide support in developing a plan of correction; works with FA, Quality Team, CMO and Regional Operation manager to ensure implementation and resolution of deficiencies

Provides timely submission of all reports and data collection requests to CMO/ ROM

EDUCATION

Works with CMO/ ROM to Provides training and monitor to support the implementation of clinical policies and procedures in the center(s)

Assisting in Implementation of teammates education programs which will include but not be limited to new teammate orientation program and Supports in-center teammate development

Monitors trends and reports outcomes in the center(s) and QA/QI team provides education which assists the centers to improve outcomes

Ascertains specific training needs in assigned region, develops and implements plan to address needs as agreed with the CMO/ ROM

Assists in preceptor training program(s) as assigned

Provides continuing education and in-services /materials to teammates and patients to improve knowledge base and to meet regulatory and safety requirements as needed

Provides timely submission of all reports and data collection requests to corporate support teams

Supports management training as needed

Assists in corporate initiatives and special projects as assigned

ADDITIONAL

Attends mandatory training as part of the onboarding process and continuing mandatory requirements

Assumes responsibility for administrative/clerical duties as needed

Travel : 50%

MINIMUM QUALIFICATIONS:

Bachelor’s degree in nursing or associated field

Registered as a general nurse with Malaysia Nursing Board

Post Basic Certification in Renal Nursing

Minimum of five (5) years in nephrology nursing experience

Minimum of two (2) years’ experience at clinic management

Experience in Clinical Quality Initiatives methodology and techniques preferred

Experience in teaching the adult learner strongly preferred with demonstrated ability to communicate technical/medical information in lay terms as necessary

Flexibility and ability to travel whenever required

Intermediate computer skills in Word, Excel and Power Point with ability to create presentations and use the Internet effectively required

DaVita Inc. (NYSE: DVA), a FORTUNE 500 company, is a leading global healthcare provider, with approximately 77,000 teammates working across 15 countries to provide industry-leading care to 285,000 dialysis patients within our 3,215 clinics. In Malaysia, DaVita is the #1 private dialysis provider, with more than 650 teammates serving over 3800 patients in our 70+ clinics nationally. We aspire to grow to 100+ clinics in the coming years and establish ourselves as the clear industry leader, which will create opportunities for our teammates to step up in a fast-paced and dynamic environment.

DaVita Inc. (NYSE: DVA), a FORTUNE 500 company, is a leading global healthcare provider, with approximately 77,000 teammates working across 15 countries to provide industry-leading care to 285,000 dialysis patients within our 3,215 clinics. In Malaysia, DaVita is the #1 private dialysis provider, with more than 650 teammates serving over 3800 patients in our 70+ clinics nationally. We aspire to grow to 100+ clinics in the coming years and establish ourselves as the clear industry leader, which will create opportunities for our teammates to step up in a fast-paced and dynamic environment.