Clinical Facilitator

Zuellig Pharma; Shah Alam; On-site; MYR 50,000 - 75,000; Full time

Benefits offered by this job

Inclusive environment

Diversity & inclusion

Total Rewards program

Career growth opportunities

Regional exposure

Job summary

Zuellig Pharma in Malaysia seeks a Clinical Facilitator to deliver high-quality clinical education and training to Healthcare Providers in facial aesthetics, focusing on Allergan Aesthetics portfolio. You will blend clinical education, trainer development and business support to enhance customer competence and drive growth.

Responsibilities include planning and delivering medical education events, in-clinic training, engaging with KOLs, creating educational materials, and collaborating with

Responsibilities

• Plan and deliver medical education events, including sessions, workshops and symposiums.
• Conduct in-clinic education on product differentiation, injection techniques and clinical knowledge.
• Engage with KOLs and healthcare providers to exchange unbiased information.
• Create and adapt educational materials and coordinate with the CFT team for accuracy.
• Support marketing and sales teams in launches and promotional activities.

Job description

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose Of The Role

The Clinical Facilitator (CF) is responsible for delivering high-quality clinical education and training programs to Healthcare Providers (HCPs) within the facial aesthetics field, focusing on the Allergan Aesthetics portfolio. The role combines clinical education, customer engagement, trainer development, and business support to enhance customer competency, strengthen key stakeholder relationships, and drive business growth.

What You'll Do

Medical Education Support (40%)

• Management of training event, third party society congress and ZP initiated symposium, workshop, lecture.
• Communicate with speakers to deliver correct information and message to the audiences.
• Conduct trainer development program to meet our trainer's needs for their continuous up-skilling and new learnings.
• Support to creating innovative educational materials.
• Executing brand marketing activities which includes logistics preparation, speaker slides development and briefing with CFT team.

In-Clinic Education (30%)

• Perform both external and internal trainings regard to product differentiations, injection techniques, scientific literatures update, facial assessments, anatomy and consultation skill.
• Support sales team initiated local small group training, nurse training and in clinic seminar.

Customer Engagement (15%)

• Develop and maintain strong professional relationship with KOLs and exchange unbiased scientific information between KOLs and ZP.
• Provide high-quality, accurate, balanced and directed information to key customers in response to unsolicited requests for information.
• Collaborate with sales team to develop key customers.

Marketing Support (15%)

• Leverage and consolidate centrally approved scientific and clinical content for promotional material.
• Work closely with marketing department, support new launches and marketing initiatives.
• Develop marketing materials including obtaining Veeva approvals
• Vendor management, whereby applicable, facilitate and manage RFQs, RDAs, material due diligence process management, identifying vendors to solicit quotations (as per procurement SOP) and vendor creation / management.

What Will Make You Successful

• Deliver impactful customer education programs
• Develop strong KOL and customer relationships
• Support trainer capability development
• Partner effectively with Sales and Marketing teams
• Contribute to business growth through medical education excellence

Advantage To Have

• Deliver impactful customer education programs
• Develop strong KOL and customer relationships
• Support trainer capability development
• Partner effectively with Sales and Marketing teams
• Contribute to business growth through medical education excellence

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.