Clinic Revenue Growth Manager

Seven Retail Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dr Avora Clinic, part of Seven Retail Group, is seeking a Clinic Sales Manager in Selangor to drive revenue growth and oversee daily operations. You will lead Beauty Consultants, improve upsell/cross-sell, and maximize conversion and AOV while ensuring compliance and service quality.

In this role you will monitor KPIs, collaborate with marketing, manage manpower and inventory, and implement data-driven sales improvements to boost patient lifetime value in a fast-paced clinic environment.

Qualifications

• Proven sales and business development skills with experience in target-setting and sales performance management.
• Strong leadership, team management, and staff training capabilities.
• Excellent customer service, communication, and relationship-building skills.
• Organizational skills for managing clinic operations and monitoring performance metrics.
• Ability to thrive in a fast-paced and dynamic environment, with a results-driven mindset.
• Knowledge or experience in healthcare, wellness, or lifestyle services is an advantage.

Responsibilities

• Drive clinic revenue growth and consistently achieve monthly sales targets
• Monitor and improve key performance metrics, including Booking CVR, Show-up Rate, TRX Rate, and AOV
• Lead, coach, and develop Beauty Consultants to strengthen sales performance and productivity
• Optimize consultation-to-sales conversion through effective upselling, cross-selling, and package sales strategies
• Analyze sales performance data and implement actionable improvement plans
• Enhance patient experience to increase retention, repeat purchases, and customer lifetime value
• Collaborate with marketing and telemarketing teams to improve lead quality and conversion rates
• Identify revenue leakage and implement solutions to maximize business performance
• Oversee daily clinic operations, ensuring efficiency, service excellence, and regulatory compliance
• Manage manpower planning, inventory control, administrative reporting, and overall clinic readiness

Skills

Sales & BD

Leadership

Customer Service

Communication

Operations Management

Performance Metrics

Adaptability

Healthcare Industry Knowledge

Job description

Dr Avora Clinic, part of Seven Retail Group, is seeking a Clinic Sales Manager in Selangor to drive revenue growth and oversee daily operations. You will lead Beauty Consultants, improve upsell/cross-sell, and maximize conversion and AOV while ensuring compliance and service quality.

In this role you will monitor KPIs, collaborate with marketing, manage manpower and inventory, and implement data-driven sales improvements to boost patient lifetime value in a fast-paced clinic environment.