Clinic Sales Manager

Seven Retail Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dr Avora Clinic, part of Seven Retail Group, is seeking a Clinic Sales Manager in Selangor to drive revenue growth and oversee daily operations. You will lead Beauty Consultants, improve upsell/cross-sell, and maximize conversion and AOV while ensuring compliance and service quality.

In this role you will monitor KPIs, collaborate with marketing, manage manpower and inventory, and implement data-driven sales improvements to boost patient lifetime value in a fast-paced clinic environment.

Qualifications

• Proven sales and business development skills with experience in target-setting and sales performance management.
• Strong leadership, team management, and staff training capabilities.
• Excellent customer service, communication, and relationship-building skills.
• Organizational skills for managing clinic operations and monitoring performance metrics.
• Ability to thrive in a fast-paced and dynamic environment, with a results-driven mindset.
• Knowledge or experience in healthcare, wellness, or lifestyle services is an advantage.

Responsibilities

• Drive clinic revenue growth and consistently achieve monthly sales targets
• Monitor and improve key performance metrics, including Booking CVR, Show-up Rate, TRX Rate, and AOV
• Lead, coach, and develop Beauty Consultants to strengthen sales performance and productivity
• Optimize consultation-to-sales conversion through effective upselling, cross-selling, and package sales strategies
• Analyze sales performance data and implement actionable improvement plans
• Enhance patient experience to increase retention, repeat purchases, and customer lifetime value
• Collaborate with marketing and telemarketing teams to improve lead quality and conversion rates
• Identify revenue leakage and implement solutions to maximize business performance
• Oversee daily clinic operations, ensuring efficiency, service excellence, and regulatory compliance
• Manage manpower planning, inventory control, administrative reporting, and overall clinic readiness

Skills

Sales & BD

Leadership

Customer Service

Communication

Operations Management

Performance Metrics

Adaptability

Healthcare Industry Knowledge

Job description

The Clinic Sales Manager at Dr Avora Clinic is responsible for driving clinic revenue growth and ensuring strong sales performance while maintaining efficient daily operations. This role focuses on maximizing conversion, increasing average transaction value (AOV), and improving overall clinic productivity.

The position plays a critical role in leading the team to achieve sales targets through strong execution, customer engagement, and performance management, while ensuring operational excellence, service quality, and compliance with medical and company standards.

Key Responsibilities

Drive clinic revenue growth and consistently achieve monthly sales targets

Monitor and improve key performance metrics, including Booking CVR, Show-up Rate, TRX Rate, and AOV

Lead, coach, and develop Beauty Consultants to strengthen sales performance and productivity

Optimize consultation-to-sales conversion through effective upselling, cross-selling, and package sales strategies

Analyze sales performance data and implement actionable improvement plans

Enhance patient experience to increase retention, repeat purchases, and customer lifetime value

Collaborate with marketing and telemarketing teams to improve lead quality and conversion rates

Identify revenue leakage and implement solutions to maximize business performance

Oversee daily clinic operations, ensuring efficiency, service excellence, and regulatory compliance

Manage manpower planning, inventory control, administrative reporting, and overall clinic readiness

Qualifications

Proven sales and business development skills with experience in target-setting and sales performance management

Strong leadership, team management, and staff training capabilities

Excellent customer service, communication, and relationship-building skills

Organizational skills for managing clinic operations and monitoring performance metrics

Ability to thrive in a fast-paced and dynamic environment, with a results-driven mindset

Knowledge or experience in healthcare, wellness, or lifestyle services is an advantage