CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Selangor Specialist Hospital; Kangar; On-site; MYR 26,000 - 36,000; Full time

Job summary

KPJ Selangor Specialist Hospital invites applications for a Senior Consultant Receptionist to provide frontline reception and clerical support within the hospital’s services. You will orientate and train new clerks, handle admissions, inquiries and billing coordination to ensure a smooth patient experience.

The role expects 1–2 years of experience, proficiency in English and Bahasa Malaysia, and competence with Microsoft Office.

Qualifications

• Preferable 1-2 years working experience.
• Able to communicate in English and Bahasa Malaysia.
• Computer literate, especially in Microsoft Office.

Responsibilities

• Orientates and trains new clerks.
• Supervise clerks in daily work.
• Provide guidance and counselling to staff when needed.
• Organize regular clerk meetings as per schedule.
• Assist in ensuring service orders for supplies monthly.
• Check or record daily charges and billing.
• Attend to queries from patients and relatives.
• Assist HOS with repairs requests from Maintenance/Housekeeping.
• Maintain accurate patient census statistics.
• Prepare rosters and report clerk progress.

Skills

Integrity

Communication & interpersonal skills

Education

Sijil Pelajaran Malaysia

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION

• Responsibleentersall charges data into the system and assists the teammemberin providing care to all patients within an assigned unit of the hospital and according to the Policies and Procedures of the hospital and in keeping with the generally accepted principles, policies and procedures of therelevantServices. The services will ensure that the patient receives an efficient and effective administrative support service in all sections under their responsibility.

• Freedom of action isrelatively highbut constrained by the policies and procedures of the Services andHospital. Issues of ethical and managerial significance affecting the Services must be reported to theHOS.

JOBDESCRIPTION

ORGANIZATION AND MANAGEMENT

1. Understands and carries out the nursing care in line with Vision and Mission Statements, Philosophy, Goals and Objectives that suit the scope of theServices and hospital.

2. Understands the serviceorganizationstructure.

3. InformHead of ServiceorSupervisorwhen changes occur in circumstances which affect standards of care.

4. Attends meetings held by the servicesin order todiscuss issues and matterspertaining tothe operation of the service.

5. Daily routine:

• To check and key in all detail items tagged/charged

• Tobe responsible forall procedure notes mustbe completedbefore submissionatHIMS.

• Responsible to check TCA from ward.

1. Answers phone calls and relay messages.

2. Carried out dutyin the following:

• Allclerical work e.g. Admission and filing results

• Communicate with other services such as admission, GLoutpatientand Inpatient counter.

• Communicate withInsurance company/ MCO for coverage insurance and limitation.

• To updateConsultanton leave and duty clinic.

• Communicate with doctor to complete the insurance form.

• Prepare requisition for supplies to be signed byHOSand dispatch to Purchasing Service before storing inservice.

• Ensureall GLoutpatients arerequested earlier prior to their appointment date.

• Ensure that patient insurance form is appropriately filled completely before sending for submission.

• Perform duties in variousinservices as per roster.

Others:

1. This Job Description ofConsultant Clinicis subject to periodic review and may be changed at any time in consultation with the employee.

2. Performs any other job-related duties not specified in this job description when assigned by superiors.

3. The duties and responsibilities are not exhaustive. Other duties may be involved.

HUMAN RESOURCE AND DEVELOPMENT

1. Takes personal responsibility for own professional development and keeps up to date with professional change and growth bymaintainingmandatory learning hours for attending 30 hours of training.

2. Participates actively in any other new service that is introduced.

3. Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURE

1. To adhere to the hospital policies,procedure,guidelinesand work instructions toensure compliance with work policies and procedures.

2. Maintain the confidentiality of patients’ personal and medical historycompliance with hospital and government legislative requirements.

3. Ensure adherence to Prevention and Control of Infection.

FACILITIES AND EQUIPMENT

1. Keepworkingstation andwork placealwaysneat and tidy.

• Maintains proper storage of equipment assignedinthe unit (computer & printer).

• Check all equipment to ensure that they are in good condition and ready to be used at alltime. Report if thereisanyfaulty.

1. Liaise with HES/Report to Bio Medical personnel if any faulty and takes necessary action accordingly.

2. Operates /maintainsspecialized equipment assigned to the unit andprovides assistance/ guidance tonew staffin their use.

3. Checks that all equipment in the unitarefunctioning well and service according to PPM schedule.

4. Assistsin maintenance of instruments and equipment by proper cleaning, handling,disinfectandutilizingas directed.

5. Assists theHOSin keepingaccuraterecords of equipmentinventory, enoughsuppliesandstationariesin theservice.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1. Complies and promotes Baby Friendly Hospital Initiative Breastfeeding Policy, andprotect,promoteandsupportBaby Friendly Hospital activities.

2. Complies to all risk mitigation policy, HIRARC, andparticipatein all drill activity run in hospital.

3. Participates actively in any other new service that is introduced by the services.

4. Participate in any initiative activities in service for further improvement

5. Participates in 5S activities andcomply withthe specified requirements

6. Practices Standard People Practice (SPP)at all times.

7. Ensure complianceofPatientsafety goals as safety improvement measures recommended byWorldAlliance for Patient Safety.

8. Policies on patient and family rights areaddressed at all times

9. Participates actively and encourages compliance to all policies and Proceduresof ISO9001, ISO 14001, ISO 45000, Malaysian Hospital Accreditation Standards,PSGandIMS.

10. Complieswithany instruction or measure on occupational safety and health

11. Carries out duties as an employee asstipulated inOccupational Safety and Health Act and Regulations1994:-

• To take reasonable care at work for the safety of yourself and otherpersons.

• To co-operate with your employer or any other person in the discharge of any duty.

• To cooperate with the outsourcing parties or any otherpersonsin the discharge of any duty.

• To wear or use any protective equipment or clothing provided by the employer.

• Tocomply withany instruction or measure on occupational safety and health.

• Reporting unsafe practices, conditions, near misses, incidents and accidents to Chief Executive Officer and OSH and Environmentalcommittee.

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

1. To prepare Monthly Report and Census.

2. To preparesummary of report andsubmitwithin the requiredtime frame.

3. Any other duties as directed by theHOS/Supervisor.

ADDITIONalDUTIES - SENIOR CONSULTANT RECEPTIONIST

1. Toorientatesand train newclerk.

2. To prepare a rosterand report the progress ofthe clerkto HOS.

3. To supervise clerks inthe dailywork.

4. Provide guidance and counselling to staff if needed.

5. Organized regular clerkmeetingas per schedule.

6. Assistin ensuring services orders for supplies are carried out monthly.

7. ToassistHOS:

• Checking or recording request forms for repairs to Maintenance and Housekeepingservices

• Accurately entering daily charges, ensuring that all items used are billed.

• Assistin attending to any queries from patients and relatives.

• Assistin collecting monthlystatisticon patient census.

1. responsible for directing supervising andtraining ofclerksconcerning admission, discharges,follows-up appointments, stationaryindentand the reportingofservicerepairs maintenance.

2. Guide staff in solving patientcomplaintusingappropriate communicationchannels

JOB REQUIREMENT

Education:

• Sijil Pelajaran Malaysia

Knowledge andExperiences:

• Preferable 1-2yearsworking experience.

• Able to communicate in English and Bahasa Malaysia

• Computer literate especially in Microsoft Office

Skills &Competencies:

Special skillsrequired

• High integrity, ethical, and accountable in all professional duties.

• Strong communicationand interpersonal skills, able to work effectively with multidisciplinary teams

Personal attributes

• Able to guidenew staffand other related support staff.

• Possess the good attitude, integrity to ensure the patientchargeappropriately,treatingevery patient compassionately,demonstratingand an aspiration to altruism.

• Seekto treat,maintainpatient’s dignity, privacy,autonomyand confidentiality.

• Prepared to work as a team member