CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Batu Pahat Specialist Hospital; Batu Pahat; On-site; MYR 20,000 - 33,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Clinic Receptionist to manage front desk operations at KPJ Batu Pahat Specialist Hospital. You will greet patients, schedule appointments, and assist with registration while ensuring PDPA compliance and accurate medical records in KCIS2.

Responsibilities include handling phone inquiries, coordinating with doctors and staff, maintaining a clean reception area, and supporting administrative tasks to enhance clinic efficiency.

Qualifications

• Education: High school – SPM with credit main subject.
• Knowledge of medical terminology and healthcare administrative procedures is an advantage.
• Proficiency in computer systems and scheduling software.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and visitors in a professional manner; manage check-in/out.
• Answer calls, emails, and inquiries; direct appropriately.
• Schedule and reschedule appointments using EncoreMed and hospital site.
• Handle patient data verification and registration in KCIS2 with PDPA compliance.
• Maintain reception area cleanliness; liaise with departments for smooth flow.
• Assist with administration tasks and prepare reports.

Skills

Communication

Interpersonal

Organization & Multitasking

Computer Skills

Customer Service

Phone Etiquette

Education

High school – SPM with credits

Tools

Workday

EncoreMed

KCIS2

IC reader

BMS

1 Que system

Job description

GENERAL DESCRIPTION

The Clinic Receptionist will be required to perform various tasks within the Specialist Clinics of KPJ Sentosa KL Specialist Hospital including registration of patients, assisting patients to other services for diagnostic procedures and assisting the Consultants during examination and procedures in the clinics. The clinic receptionist at KPJ Sentosa KL Specialist Hospital, responsivities include patient check ins, appointment scheduling maintaining medical records, assisting all consultants, ensuring a clean and safe organized clinic environment. And also handle phone inquiries with good phone ethic, manage inventory supplies, provide administrative support to enhance the efficiency of the healthcare team.

JOB DESCRIPTION

Front Desk Management

Greet and assist patients, visitors and healthcare providers in a professional and friendly manner. Answer phone calls, email and inquiries, directing them appropriately. Ensure a smooth patient check in and check out process- ensure all patient using QMS system by EncoreMed 1 que system.

Appointment & Scheduling

Schedule, confirm and reschedule patient appointment using the Clinic’s booking system – by EncoreMed system, hospital website & phone call. Coordinate with doctors, ward nurses and others department to optimize scheduling efficiency.

Patient Assistance & Administration

Collect and verify patients’ details, next of kin, insurance or GL information and any required documentation. For IC holders patients’ compulsory staff to check the patient IC with IC reader system. Handle patient registration and update all the data in KCIS2 medical system and patient medical records. Ensure confidentiality and comply with PDPA for data protection policies and patient to sign the PDPA form.

Clinic Coordination & Support

Ensure the reception area is clean, organized and well stocked with necessary material. Liaise with other department to ensure smooth patient flow and services delivery – 1 Que system & BMS system. Assist with administration tasks such as preparing reports, managing correspondence and filing.

Safety & Quality Improvement

Adhering and participate to all quality policies and procedure of ISO 9001:2015, ISO14002:2015, ISO45001:2018, MSQH, OHSAS and BFHI. Responsible and accountable to carry out duties as in the Occupational Safety and Health Act and Regulation 1994 Responsible and accountable to achieve the needs of the Patient’s and Family’s rights at all times. Ensure compliance to Patient Safety Goals as safety improvement measures recommended.

Human Resource Management

The Duty Roster will be prepared and arranged by the Clinic supervisor under the supervision of Specialist Clinic In charge according to the requirements and suitability of the Specialist Clinic department and will be approved by the Specialist Clinic In charge and the Duty Roster will be sent to the Human Resources department. Check in and check out using Workday system for attendance and also for annual leave application. For emergency leave such as child or family members sick, accident, natural disaster or death of close relative should be notified to the Clinic Supervisor / In Specialist Clinic in Charge along with evidence to confirm the incident. Medical certificate – staff to upload the PDF copy in Workday system for approval and verified by HOS. Ensure continuous improvement staff must attending 30 hours or more training hours per year. The staff must wear a complete uniform as prescribed by the employer. Zero Tolerance - staff is responsible for understanding and following.

JOB REQUIREMENTS

• Education: High school – SPM with credit main subject.


• Knowledge and Experiences: Previous experience as a receptionist in hospital, clinic or healthcare setting is preferred. Knowledge of medical terminology and healthcare admirative procedure is an advantage. Proficiency in computer systems.


• Skills & Competencies: Excellent communication and interpersonal skills Strong organizational and multitasking abilities. Proficiency in computer systems and scheduling software. Ability to handle confidential information with discretion. Good customer service skill with professional and friendly demeanor.


• Special skills required: Medical & technical knowledge. Communication & interpersonal skills. Multitasking Abilities. Proficiency in Microsoft office. Hospital and clinic management software.

PERSONAL ATTRIBUTES

• Professionalism & Integrity.


• Maintaining confidentially and handling patient information with discretion.


• Adhering to KPJ Sentosa KL Specialist Hospital Policies and demonstrating ethical behavior in the all interactions.


• Strong Communication skill – Polite verbal communication, active listening skills.


• Positive attitude and team work- cooperative and supportive approach working with doctors, nurses and colleagues.


• Strong work Ethic and reliability – Punctual and dependent, extra miles to assist the patients.


• Organizational Skill – Clean, organized and welcoming attitude.


• Multitasking and time management-multiple responsibilities efficiently such managing calls, scheduling appointment and assisting patients.

KPJ HEALTHCARE BERHAD

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.