Client Technical Support Analyst

RBC; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

RBC Malaysia is seeking a Production Support specialist to join our Capital Markets team in Putrajaya. You will support a portfolio of Client Lifecycle Management applications, align with ITIL practices, and collaborate with Change The Bank for agile delivery.

You will drive production readiness, monitor risk, and document enhancements while coordinating disaster recovery and maintaining cross-functional communications in Confluence, Jira and Archer.

Qualifications

• 3+ years in a Financial Technology or Capital Markets technology role.
• Experience with ITIL Incident, Problem and Change Management.
• Experience with RHEL/Unix/Linux and basic scripting (Perl, Bash, Python, PowerShell). Docker/Kubernetes preferred.
• Experience with MS SQL or Sybase and ability to write DB statements.
• Experience with monitoring tools (ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK).
• Strong analytical and multitasking abilities.

Responsibilities

• Maintain production CLM platform knowledge and support the lifecycle management of CLM applications.
• Collaborate with Change The Bank team for agile development and production readiness.
• Drive adoption of Production Readiness / License to Operate model in ITIL framework.
• Identify risks and issues, document enhancements and track progress in JIRA and Archer.
• Coordinate disaster recovery planning and execution; update configuration and risk systems.
• Produce management-ready content using Confluence, PowerPoint and Excel.

Skills

ITIL processes

Analytical thinking

Scripting basics

Communication

Tools

Fenergo

Appway

iMeta

Docker

Kubernetes

MS SQL

Sybase

Confluence

Jira

Python

Job description

What is the opportunity?

This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services group based in Toronto that covers client lifecycle management platforms.

Job Description

The overall group mandate is to support a portfolio of Client Lifecycle Management applications in the Client Technology portfolio.

Mission statement

Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk.

What will you do?

• Maintain deep communication application system knowledge in order to
  • Support production Client Lifecycle Management Platform
  • Support the continuous evolution of the platform in order to automate manual processes / actions.
  • Develop an understanding of key CLM objectives and align them with technical solutions
• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
• Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model
• Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer
• Identify improvement opportunities proactively and drive project progress and benefits
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence, PowerPoint and Excel (VBA and pivot charting a plus) to prepare senior management level content
• Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.
• Maintain applications throughout the life cycle from concept to retirement across multiple tools.

What do you need to succeed?

Must Have

• Experience with Client Lifecycle Management tools including Fenergo, Appway or iMeta. 3+ years working in a Financial Technology or Capital markets technology role
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch). Experience working with Docker/Kubernetes preferred.
• Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements.
• Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana (or equivalent)
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Nice to Have

• Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable
• Solid DevOPS and automation foundation with related experience to our CI/CD technology stack (Bladelogic, Ansible, Elastic Stack, Splunk, Docker, PCF, Jenkins, Nexus, Git/GitHub, Maven, Fisheye, SonarQube)
• BS/BA with an in depth understanding of Capital Markets which includes all aspects of sales tooling and CRM tools
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-18

Application Deadline: 2026-08-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.