Client Servicing Executive/Key Account Executive -SEO

Mysense Sdn Bhd; Petaling Jaya; Hybrid; MYR 45,000 - 89,000; Full time

Benefits offered by this job

Medical

Dental

Optical

Insurance

Annual bonus

Team building

Overseas trips

Performance incentives

Birthday leave

Sports activities

Travel expenses

MacBook & iPhone

Flex hours

Job summary

MYSense Sdn Bhd in Malaysia is seeking a Social Media & Content Specialist to manage client campaigns, ensuring timely updates and high-quality service.

You will support SEO/SEM initiatives, build client relationships through clear communication, and coordinate with internal teams to meet deadlines and budgets. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.

Qualifications

• Bachelor’s degree in marketing, business administration or related field.
• Must have experience in client servicing, managing accounts, project management and ensuring client satisfaction.
• Basic SEO knowledge preferred; familiarity with keywords ranking and meta tags.

Responsibilities

• Provide exceptional customer service by addressing client queries and resolving issues promptly.
• Build and maintain strong client relationships through all project stages with timely updates.
• Present campaign ideas, project updates and performance reports as requested.
• Coordinate internal resources and timelines to ensure on-time, quality project delivery.
• Oversee timely payments collection in line with contract terms; support SEO/SEM initiatives.

Skills

Client servicing

Account management

Project management

Time management

English

Bahasa Malaysia

Mandarin

Education

Bachelor’s degree in marketing or business administration

Tools

Ahrefs

SEMrush

Google Search Console

Job description

Competitive Benefits: Medical, Dental, Optical, Insurance, Annual Bonus, Team Building, Overseas Company Trips, Performance & Sales Incentives, Birthday Leave and Sports Activity, Covered Travel Expenses

Comprehensive Training: 1-to-1 on-the-job training provided

Dynamic Environment: Work in a supportive and energetic team. Receive recognition for your performance

Career Growth: Opportunities for advancement

Full set of Macbook and Iphone provided

Convenient Hours: 8:30 am - 5:30 pm (Flexible Working Hour),Monday to Friday (1 day WFH)

Provide exceptional customer service by promptly addressing client queries, resolving issues, and maintaining regular communication via phone, email, or meetings.

Build and maintain strong client relationships throughout all project stages, ensuring clear communication and timely updates on progress, performance, and results.

Present campaign ideas, project updates, and performance reports as per Operating Standards or client requests.

Coordinate internal resources and timelines to ensure projects are delivered on time, within scope, and meet quality standards.

Ensuring timely collection of payments from clients in accordance with contract terms.

Support the SEO team in executing Google marketing initiatives (SEO, SEM, and website development) that align with client objectives and contribute to achieving measurable results.

What We're Seeking:

Bachelor’s degree in marketing, business administration, or a related field.

Must have experience in client servicing, managing accounts, project management and ensuring client satisfaction.

Preferred to have basic SEO knowledge, understand keywords ranking, Meta tags, Heading Format

Preferred to have 1 -3 year of working experience in digital marketing marketing/ SEO / SEM / Web development campaign management.

Good to have experience in Marketing Agency background.

Ability to meet deadlines and outstanding time management skill.

Excellent presentation skills with strong communication and interpersonal skills.

Good command in English and Bahasa Malaysia. Mandarin is required to handle our
Chinese Clients. Other Chinese dialects will be an added advantage.

Proficient in using SEO tools such as Ahrefs, SEMrush, and Google Search Console will be added advantage

Open to candidates with full working right in Malaysia only.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Are you experienced with copy writing and content creation?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Social Media and Content Specialist?

Advertising, Marketing & Communications Services 11-50 employees

MYSense specializes in healthcare digital marketing, helping clients create effective sales channels. Our services include SEO, SEM, social media, influencer & medical marketing, along with expert consulting for impactful strategies. With extensive industry experience, we understand unique challenges and are dedicated to our clients’ success. Join the industry leader in elevating your digital presence.

MYSense specializes in healthcare digital marketing, helping clients create effective sales channels. Our services include SEO, SEM, social media, influencer & medical marketing, along with expert consulting for impactful strategies. With extensive industry experience, we understand unique challenges and are dedicated to our clients’ success. Join the industry leader in elevating your digital presence.