Client Service Associate, Market Research & Moderation

Cadence Translate, Inc.; Malaysia; Presencial; MYR 100.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

15 days annual leave

Professional development allowance

Fully remote work

Descripción de la vacante

Cadence Translate, Inc. is seeking a Project Manager (Associate) for our Moderation Team. This fully remote role operates with APAC-friendly hours, and you will manage multiple market research projects across languages and geographies.

You’ll coordinate with clients, moderators, and internal teams, driving scoping, matchmaking, and execution to deliver precise results and strong client satisfaction. Great growth potential in a remote-first environment.

Formación

• Bachelor's degree in related field.
• 4+ years in market research (Qualitative) as a Project Manager.
• Hands-on qualitative fieldwork: prepping guides, moderating, recruiting, and writing reports.
• Fluency in English.
• Fluency in additional languages is a plus.
• Experience with Salesforce or similar CRM systems.

Responsabilidades

• Scope projects by communicating with clients and teams to meet quality, speed, and cost targets.
• Match moderators from our community to research objectives and present profiles or recruit new talent.
• Chaperone briefing calls and ensure projects begin successfully; follow up to ensure client satisfaction.
• Monitor project health, profitability, and client satisfaction; collaborate with Client Service Managers on strategic planning.

Conocimientos

Project management

Client communication

Market research (Qualitative)

Recruiting respondents

Moderation prep/reports

English fluency

Multilingual (plus)

Salesforce

Time management

Educación

Bachelor's degree

Herramientas

Salesforce

Descripción del empleo

About Us

Cadence () is a language services firm servicing the due diligence industry. We started in Beijing in 2014, and the types of clients we serve are expert networks, investment firms, consulting firms, and market research firms. We are a remote-first company whose staff is located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas). We strive to promote internally whenever possible, so this is a limited opportunity to join a company that values ambitious and efficient professionals keen to develop their career.

Key Responsibilities

You’ll be a Project Manager on our Moderation Team, holding the title of Associate on our Client Service team. You can find the full career track associated with this role on our careers page. You’ll play a key role in ensuring our clients’ market research and moderation needs are met with precision and efficiency. Your responsibilities will center around three core areas: project management, client communication, and ad-hoc recruitment of specialized market research professionals (moderators).

As you master these core functions, you’ll have opportunities to manage more complex projects, take on enhanced client-facing roles, and collaborate with Client Service Managers on strategic planning, furthering your growth within the Client Services team.

Our Moderation Team handles both remote and on-site projects. Note: This role is to manage moderation projects, not to actually moderate on behalf of clients.

The Job: You’ll manage multiple projects each day. Projects usually span over several weeks or months, across different languages and geographies. You’d be working closely with our other product teams on a daily basis.

Here’s how you’ll interact with a project:

• Scoping - You’ll communicate with clients via email, phone, or WeChat to understand their needs. You’ll collaborate with colleagues to ensure the client’s expectations for quality, speed, and cost are met across products. You’ll identify talent to assist based on their relevant experience, location, and other variables.
• Matchmaking - Your primary responsibilities are to understand the project needs and to identify the best moderators from our community for the research objective. You’ll need to present that moderator’s profile or outsource new talent, depending on the project. You’ll constantly evaluate project health, profitability, and client satisfaction.
• Executing - You’ll need to align on expectations between clients and moderators. You’ll chaperone briefing calls to explain support provided and to ensure the projects begin successfully. You’ll follow up with clients after projects to ensure their satisfaction.

Key Requirements

• Bachelor's degree in a related field.
• 4+ years of experience within the market research industry (Qualitative) as a Project Manager.
• Hands-on qualitative fieldwork experience: prepping discussion guides, moderating interviews, recruiting respondents, and writing reports.
• Fluency in English.
• Fluency in additional languages will be a plus.
• Experience with Salesforce or similar CRM systems.
• Excellent written and verbal communication and client service skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure in a fast-paced environment.
• Goal-oriented, data-driven, growth mindset.
• Enthusiasm for genAI-enabled hybrid research workflows - AI drafts, human adds insight and execution.

Working Hours & Location

This is a fully-remote role where you can work from home (WFH). You can be based in any region. You will primarily work APAC business hours, and we give priority to those who can flex their scheduled business hours to accommodate client and project needs.

Compensation & Benefits

• Salary commensurate with experience.
• 15 days annual leave.
• Health insurance.
• Annual allowance for professional development expenses.

Salary: Commensurate with experience