Client & Partner Solutions Specialist

axicorpfinancialservicesptyltd; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Professional training & certifications

21 annual leave days

Health Insurance

Quarterly lifestyle allowance

Job summary

Axi in Malaysia is hiring for a Client & Partner Solutions role that delivers high-quality service to clients and partners, builds strong relationships, and supports onboarding, payments, and trading-related inquiries. You will navigate multiple platforms, respond promptly, and uphold compliance with SOPs.

The role requires excellent English communication, experience in customer service and partner management, and a proactive, solution-oriented mindset.

Qualifications

• Strong written and verbal English communication.
• Experience in customer service and client relationship management.
• Experience handling complex cases and escalations.
• Proactive and solution-oriented mindset.
• Experience with FX/CFD trading platforms (MT4/MT5).
• Experience supporting clients via email and live chat.
• Experience managing partners and IBs.

Responsibilities

• Provide high-quality, personalized service to clients and partners to support long-term engagement.
• Manage partner requests related to payments, onboarding/offboarding, and trading queries with timely responses.
• Act as escalation point for complex cases and drive timely resolution.
• Navigate required portals and tools to support operational accuracy and efficiency.
• Communicate outcomes clearly to clients, partners and internal stakeholders.
• Support changing priorities, high-volume tasks, and end-to-end solutions within timelines.
• Adhere to SOPs, policies, and compliance requirements.
• Meet individual KPIs while aiding team objectives.
• Stay updated on changes and raise risks promptly; ensure regulatory standards.
• Collaborate with internal teams to resolve issues and deliver end-to-end solutions.

Skills

English communication

Customer relationship management

Escalation handling

Proactive problem solving

MT4/MT5 familiarity

Email & live chat support

Tools

MT4/MT5

Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let’s talk about the cool stuff you will do at Axi!

The role supports the Client & Partner Solutions team in delivering client-focused services that strengthen AxiTrader’s competitive position while maintaining compliance with applicable regulatory requirements.

Your EDGE Assignment/You Will

• Provide high-quality, comprehensive and personalized service to clients and partners, effectively building and maintaining and strong relationships with clients and partners to support long-term engagement and satisfaction.
• Manage and respond to partner requests related to payments, client assignments, onboarding and offboarding processes, trading queries, trading services and tools, and technical support issues, ensuring accurate and timely responses.
• Serve as a point of escalation for complex cases, driving timely resolution within agreed timeframes and maintaining clear, professional communication throughout.
• Navigate all required portals, platforms, software, and tools at an advanced level to support operational accuracy, responsiveness and efficiency.
• Communicate clearly and professionally, both verbally and in writing, to explain outcomes and solutions to clients, partners, and internal stakeholders.
• Respond and adapt effectively to changing business priorities, manage high-volume tasks, and deliver complete solutions within required timeframes.
• Adhere to SOPs, internal policies, and compliance requirements, including escalation and reporting procedures.
• Consistently meet individual performance targets and KPIs while working collaboratively to support team objectives.
• Stay up to date with relevant changes and announcements, action required changes within agreed timelines, support team awareness, raise risks or uncertainties promptly, and ensure processes meet legal, regulatory, and internal standards.
• Manage communication across multiple channels in a professional and collaborative manner, ensuring clarity and transparency.
• Partner with internal teams to resolve complex matters and deliver consistent, end-to-end solutions.
• Identify and report issues affecting internal and external operational processes in a timely manner.
• Detect potential risks within client and partner operations and elevate through appropriate channels to minimise impact.
• Contribute to initiatives focused on improving client and partner experience, providing practical feedback to support product development and service enhancements.
• Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.

Professional Accountability

Demonstrate professional conduct, ownership, initiative, and reliability, maintaining pro-active communication and cross-team collaboration with colleagues and stakeholders. Uphold performance standards, ensuring all assigned tasks are completed accurately, and aligned with business priorities

Are you the one?

• Strong written and verbal English communication skills.
• Customer service and client relationship management experience.
• Experience handling complex cases and escalations.
• Proactive and solution-oriented mindset.
• Experience with FX/CFD trading platforms with familiarity in MT4/MT5.
• Experience supporting clients via email and live chat.
• Experience managing partners, Introducing Brokers (IBs), and other stakeholders.

Axi’s bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Axi’s interview journey

• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Manager Interview (60 minutes)
• Final Interview (60 minutes)

We want to inform all prospective candidates that Axi’s designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.