Client Management, Analyst

AIA Hong Kong; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks a dedicated relationship manager. Responsible for engaging with clients to achieve sales goals, providing insights on cost management, and enhancing customer experience through collaboration with internal teams. The ideal candidate has a degree in business, strong communication, and analytical skills along with relevant client-facing experience.

Qualifications

• Possess relevant working experience in a commercial, client-facing role.
• Ability to handle customer complaints with urgency.
• Independent, energetic, passionate, and performance-driven.

Responsibilities

• Build professional relationships with clients and intermediaries.
• Provide consultative recommendations on cost management.
• Collaborate with internal stakeholders to enhance customer experience.

Skills

Strong presentation skills

Planning and organization

Analytical skills

Customer complaint handling

Team player

Adaptability

Proactivity

Education

Degree in business or equivalent

Job description

About the Role

Responsible for the relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief
• Act as “door-opener” to Segment management team
• Responsible for proposing new product or initiatives for Direct Clients
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
• Involve in projects or initiatives that will further grow the overall CS business

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client-facing role.
• Possess strong presentation, planning, organization and analytical skills
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style
• Independent, energetic, passionate, proactive, performance driven

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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