Client Experience Lead - Multidisciplinary Therapy

Oasis Place Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Meaningful work

Supportive multidisciplinary team

Leadership development

Integrated healthcare environment

Compassionate workplace

Job summary

Oasis Place Sdn Bhd in Kuala Lumpur is seeking an experienced Client Connect Manager to lead our Client Care & Intake team and ensure every family receives an exceptional first contact.

You will streamline enquiries via phone, email, WhatsApp and online platforms, match clients with therapists, oversee onboarding, and coach a multidisciplinary team to deliver compassionate, efficient service.

Join a values-driven environment focused on growth, collaboration, and high-quality outcomes.

Responsibilities

• Lead and supervise the Client Care & Intake team to deliver outstanding client service.
• Manage enquiries received via phone, email, WhatsApp and online platforms.
• Oversee the client intake and onboarding process, ensuring a smooth and supportive experience.
• Match clients with the most appropriate therapists based on clinical recommendations and service needs.
• Optimise appointment scheduling across multiple therapy disciplines while maximising therapist utilisation.
• Ensure accurate and confidential maintenance of client records.
• Oversee billing administration, payment enquiries and client account follow-up.
• Collaborate closely with clinicians and operational teams to ensure seamless service delivery.
• Prepare operational reports and analyse client service metrics.
• Identify opportunities to improve workflows, service quality and operational efficiency.
• Coach and support team members while fostering a culture of empathy, professionalism and continuous improvement.

Job description

Oasis Place Sdn Bhd in Kuala Lumpur is seeking an experienced Client Connect Manager to lead our Client Care & Intake team and ensure every family receives an exceptional first contact.

You will streamline enquiries via phone, email, WhatsApp and online platforms, match clients with therapists, oversee onboarding, and coach a multidisciplinary team to deliver compassionate, efficient service.

Join a values-driven environment focused on growth, collaboration, and high-quality outcomes.