Client Engagement Executive, Puchong

HSBC Bank Malaysia Berhad; Puchong; On-site; MYR 40,000 - 70,000; Full time

Benefits offered by this job

Industry competitive medical insurance

Attractive commissions and remuneratio

Diploma holders and fresh graduates…

Job summary

HSBC Bank Malaysia Berhad is seeking a Client Engagement Executive within the Wealth and Personal Banking (WPB) team. The role focuses on identifying prospects, executing roadshows, and ensuring quality onboarding to achieve individual and team sales targets.

You will cross-sell products such as credit cards, loans and mortgages, while championing HSBC's customer experience and meeting performance KPIs in a fast-paced banking environment.

Qualifications

• Min Diploma in any field or equivalent sales experience.
• Strong interpersonal and communication skills with the ability to engage with customers effectively.
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment.
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments.
• Willing to work in shift rotation.

Responsibilities

• Identify prospects and execute acquisition activities such as roadshows or events.
• Cross-sell retail banking products including cards, loans and mortgages.
• Achieve individual and team sales targets and ensure quality onboarding for new customers.
• Coordinate with Managers to plan, execute and optimize sales activities in line with business priorities.
• Deliver HSBC's customer experience through proactive engagement and after-sales support.

Skills

Interpersonal skills

Communication skills

Sales skills

Multilingual proficiency

Education

Diploma

Job description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our Wealth and Personal Banking (WPB) team in the role of Client Engagement Executiveworking together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

The job holder will focus on identifying prospects, executing acquisition activities such as roadshow or events, and ensuring quality on-boarding to achieve individual and team sales target. The job holder also required to cross-sell retails banking products such as credit cards, borrowing and Mortgage referrals

Achieve performance expectations and contribute toward the Retails business in line with IWPB strategic direction

Support and engage in roadshow or events including approach prospect leads for acquisition to deliver the overall sales result

Proactively work with Managers and Team Leader Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities

To champion and drive a culture that supports the HSBC branded customer experience

Provide quality after sales engagement to strengthen long-term relationships

Qualifications - External

Min Diploma in any field or equivalent sales experience

Strong interpersonal and communication skills with the ability to engage with customer effectively

Proven ability to work under pressure and meet sales KPIs in a fast-paced environment

High level of self-discipline, accountability and willingness to learn from mistakes to avoid repeated errors

Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products

Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments

Willing to work in shift rotation

Key selling points

Industry competitive medical insurance coverage

Attractive commissions and remuneration packages

Diploma holders and fresh graduates are encouraged to apply, training is provided

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits Wellbeing Amenities Miscellaneous, dental, optical allowance Competitive paternity and maternity leaves Industry competitive Medical Insurance coverage