Client Engagement Executive, Johor Bahru

HSBC; Johor Bahru; On-site; MYR 40,000 - 65,000; Full time

Job summary

HSBC is seeking a Client Engagement Executive to join the International Wealth and Personal Banking team. The role focuses on meeting sales targets, engaging customers, and upholding HSBC’s customer experience and regulatory standards.

You will support roadshows, approach prospect leads for acquisition, and collaborate with Managers to optimize sales activities while maintaining high professional conduct and compliance with local regulatory requirements.

Qualifications

• Diploma in any field or equivalent sales experience.
• Strong interpersonal and communication skills.
• Proven ability to meet sales KPIs under pressure.
• Multilingual: English, Bahasa Malaysia, Mandarin.

Responsibilities

• Achieve sales targets and contribute to Retail IWPB results.
• Support roadshows or events and engage prospect leads.
• Collaborate with Managers to plan and optimize sales activities.
• Maintain HSBC customer experience standards and regulatory compliance.

Skills

Strong interpersonal skills

Clear communication

Sales target oriented

Multilingual

Education

Diploma or equivalent

Job description

Overview

We are looking for ambitious individuals to join the International Wealth and Personal Banking (IWPB) team as a Client Engagement Executive. The role focuses on meeting sales targets, engaging customers, and supporting HSBC’s customer experience and regulatory standards.

Principal Responsibilities

• Achieve performance expectations and contribute to the Retail business in line with IWPB strategic direction.
• Support and engage in roadshows or events, approach prospect leads for acquisition to deliver overall sales results.
• Proactively work with Managers and Team Leader Customer Acquisition to plan, execute, and optimize sales activities, ensuring alignment with business priorities.
• Champion and drive a culture that supports the HSBC branded customer experience.
• Provide quality after‑sales engagement to strengthen long‑term relationships.
• Ensure 100% completion of mandatory training within deadlines.
• Support achievement of HSBC vision, values, goals, and culture in personal behaviour, actions, and decision making.
• Demonstrate effectiveness as a strong team player and share knowledge and good practice.
• Understand and adhere to regulations and regulatory guidance, reporting any breaches in accordance with local procedures.
• Ensure adherence to applicable Global, regional, and country standards and policies.
• Safeguard the Bank from loss and protect the Bank’s reputation.
• Maintain awareness of operational risk, including identification, assessment, mitigation, and control, and report in accordance with Section 4 of the Group Operations FIM.

Qualifications

• Minimum Diploma in any field or equivalent sales experience.
• Strong interpersonal and communication skills with the ability to engage customers effectively.
• Proven ability to work under pressure and meet sales KPIs in a fast‑paced environment.
• High level of self‑discipline, accountability, and willingness to learn from mistakes to avoid repeated errors.
• Demonstrated experience in acquiring affluent segment customers with strong product knowledge in Cards, Loans, and Borrowing products.
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments.

Additional Information

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.