Premier Manager

HSBC Bank Malaysia Berhad; Puchong; On-site; MYR 240,000 - 420,000; Full time

Benefits offered by this job

Wellbeing

Amenities

Dental allowance

Optical allowance

Miscellaneous

Paternity & Maternity Leave

Medical Insurance coverage

Industry competitive compensation

Job summary

HSBC Bank Malaysia Berhad is seeking a Premier Manager to lead a team of relationship managers in delivering premier banking and wealth management solutions to high-net-worth clients. You will drive revenue growth, deepen client relationships, and ensure service excellence through effective leadership and strategic planning.

The role emphasizes managing a large portfolio, cross-selling to grow AUM, and maintaining robust risk controls while championing a customer-centric, digital-enabled wealth

Qualifications

• At least 6 to 9 years in a sales leadership role managing wealth sales team performance.
• Proven track record of success in managing a large and complex relationship portfolio.
• Excellent commercial acumen, leadership, analytical and interpersonal skills.
• Conversant in Shariah knowledge and competency.
• Highly motivated and flexible in working across complex cross-functional work structures within the bank and externally with strategic partners.

Responsibilities

• Develop action plans and execute strategies to acquire new Premier and Premier Elite customers and grow relationships.
• Actively manage the Premier and Premier Elite customer portfolio with personalised banking and wealth management solutions.
• Identify cross-sell opportunities to grow assets under management.
• Develop and execute a sales plan to achieve targets and contribute towards the branch's wealth management strategy.
• Lead and manage the Premier Sales team to deliver Wealth Management targets and enhance staff performance.
• Embed risk controls to mitigate fraud, operational risks and compliance gaps.

Job description

As a Premier Manager, you will lead a team of relationship managers to deliver exceptional banking services to high net worth and ultra-high-net-worth clients. This role is pivotal in deepening client relationships, driving revenue growth, and providing suitable financial solutions tailored to affluent individuals and families.

Key responsibilities

Develop action plans and execute strategies to acquire new Premier and Premier Elite customers as well as grow customer relationships.

Actively manage the Premier and Premier Elite customer portfolio, offering personalised banking and wealth management solutions.

Proactively identify cross-sell opportunities to grow assets under management (AUM).

Develop and execute an effective sales plan to achieve targets and contribute towards the branch's business and bottom line, in line with the bank's wealth management strategy.

Lead and manage the Premier Sales team effectively to deliver Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.

Champion a customer-first culture, ensuring high service standards of service excellence, discretion and client-centricity to achieve the desired NPS benchmarking aspirations.

Promote and encourage the use of digital banking platforms to improve customer convenience.

Recruit, mentor and coach Relationship Manager team to achieve targets and career growth aspirations.

Ensure all the Relationship Managers are utilizing HSBC sales process and applying financial planning concept when dealing with their portfolio of customers.

Ensure embedment and oversight of risk and controls to mitigate fraud, operational risks and compliance gaps.

About you

At least 6 to 9 years in a sales leadership role managing wealth sales team performance with experience in providing a high service standard.

Proven track record of success in managing a large and complex relationship portfolio.

Excellent commercial acumen, leadership, analytical and interpersonal skills.

Conversant in Shariah knowledge and competency.

Highly motivated and flexible in working across complex cross-functional work structures within the bank and also externally with strategic business partners where appropriate.

Must be able to make independent decisions with minimal supervision.

Certified Financial Planning (CFP), PreContract Examination (PCE) - Life & General Insurance, Federation of Investment Managers - Unit Trust, Malaysian Takaful Association License (MTA) will have an added advantage.

About us

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia’s first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits

• Wellbeing
• Amenities
• Miscellaneous, dental, optical allowance
• Competitive paternity and maternity leaves
• Industry competitive
• Medical Insurance coverage