Client Delivery Lead — Cross-Functional Programs

2X; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

2X is seeking a Client Delivery Manager in Kuala Lumpur to oversee day-to-day delivery across assigned client accounts. You will coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with quality, consistency, and adherence to delivery standards.

You will lead planning, prioritization, and capacity coordination, monitor progress with dashboards, and proactively identify risks.

Qualifications

• 4-8+ years in project/delivery/program management.
• Client-facing experience.
• Experience coordinating cross-functional teams.
• Experience managing timelines, risks and dependencies.
• Experience with project management tools.
• Able to manage multiple concurrent projects.

Responsibilities

• Own day-to-day delivery execution across assigned accounts, ensuring work is delivered on time, within scope, and at required quality standards.
• Lead delivery planning, work prioritization, milestone planning, and capacity coordination in partnership with internal functional teams to deliver against client objectives and value outcomes.
• Maintain delivery hygiene by ensuring timelines, dependencies, workflows, operating rhythms, documentation, and communication remain current and support predictable execution.
• Monitor delivery progress through dashboards, trackers, and reports; proactively identify, mitigate, and elevate risks with context and recommendations before they impact client satisfaction or health scores.
• Own delivery health signals, including utilization trends, SLA adherence, rework rates, and early indicators of delivery risk, ensuring accuracy and timeliness of inputs to the Client Health Score.
• Lead internal delivery coordination across functions, ensuring clarity of ownership, alignment on priorities, and reduction of friction or rework.
• Partner closely with CPs and CSMs to ensure delivery execution supports value realization, client outcomes, and expansion readiness.
• Facilitate internal delivery stand-ups and client delivery check-ins, ensuring actions, decisions, and dependencies are clearly documented and followed through.
• Coordinate and ensure smooth onboarding of new projects and delivery team members, including process orientation, tooling setup, and expectations.
• Support delivery quality by reviewing outputs, reinforcing QA standards, and identifying opportunities to reduce rework and improve execution consistency.
• Support onboarding and knowledge sharing across delivery teams, helping new team members adopt delivery standards, operating rhythms, and tools.
• Identify opportunities to improve delivery processes, reduce rework, and strengthen execution consistency by contributing practical improvements to delivery practices, documentation, and workflows.

Skills

Project management

Delivery coordination

Client-facing

Risk management

Job description

2X is seeking a Client Delivery Manager in Kuala Lumpur to oversee day-to-day delivery across assigned client accounts. You will coordinate cross-functional teams, maintain delivery momentum, and ensure work is delivered with quality, consistency, and adherence to delivery standards.

You will lead planning, prioritization, and capacity coordination, monitor progress with dashboards, and proactively identify risks.