Senior Client Key Account Manager – Cross-Functional Leader

Zuellig Pharma; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Career growth

Total Rewards

Work-life balance

Job summary

Zuellig Pharma, a leading healthcare solutions provider in Asia, seeks an Executive for Client Key Account Management in Malaysia. You will serve as the main operational contact for strategic client partnerships, coordinating with internal teams to ensure service commitments and SLA adherence.

You will monitor KPIs, manage issue logs, and assist in onboarding and governance activities, delivering monthly performance reviews and stakeholder updates.

Qualifications

• Bachelor’s degree plus 2–5 years in Key Account Management, Client Success, Operations, or Project Coordination.
• Experience in healthcare, pharmaceuticals, medical devices, or healthcare services is highly preferred; familiarity with logistics and ERP systems (SAP) is a strong advantage.
• Strong communication and interpersonal skills with the ability to manage multiple priorities across cross-functional teams.
• Proficient in Microsoft Excel, PowerPoint and KPI reporting tools.

Responsibilities

• Serve as the central operational coordinator and day-to-day contact for strategic client partnerships, ensuring exceptional service delivery and client satisfaction.
• Collaborate with internal departments (Operations, Supply Chain, Finance, Quality, IT) to ensure client service commitments and SLAs are met.
• Monitor operational KPIs, maintain issue logs, and track performance trends to identify and resolve gaps.
• Assist in onboarding activities, prepare performance reports, and support quarterly/ monthly operational reviews.
• Coordinate monthly operational review meetings with clients and document minutes and action plans.
• Assist the Key Account Management team during onboarding, implementation, and portfolio transitions.
• Gather partner feedback and support process improvements to enhance client experience.

Education

Bachelor’s degree in Business, Supply Chain, Healthcare Management, Life Sciences, or related field

Tools

SAP

Excel

PowerPoint

Job description

Zuellig Pharma, a leading healthcare solutions provider in Asia, seeks an Executive for Client Key Account Management in Malaysia. You will serve as the main operational contact for strategic client partnerships, coordinating with internal teams to ensure service commitments and SLA adherence.

You will monitor KPIs, manage issue logs, and assist in onboarding and governance activities, delivering monthly performance reviews and stakeholder updates.