Client Data Analyst: Insights & Data Quality Leader

Royal Bank of Canada; Putrajaya; On-site; MYR 180,000 - 260,000; Full time

Job summary

Royal Bank of Canada (RBC) is seeking a Client Data Management Specialist in Malaysia to ensure client hierarchy data integrity, remediate revenue reporting issues, and leverage Salesforce for accurate client records and mappings. You will analyze datasets to inform client strategy and uphold data governance across remediation workflows.

The role requires 2+ years in client data management or related fields, with advanced Excel skills and strong analytical capabilities.

Qualifications

• Minimum 2 years of professional experience in client data management, trade reconciliations, reporting, or business systems analysis.
• Strong understanding of client hierarchies and their application in financial systems.
• Demonstrable experience working within CRM platforms such as Salesforce, specifically in managing client records, account hierarchies, and entity mappings.
• Strong analytical skills with the ability to leverage cleaned datasets to produce actionable insights that inform client strategy and business decisions.
• Experience establishing and maintaining data quality controls, process governance frameworks, and standard operating procedures to ensure consistency and accountability across remediation workflows.
• Collaborative mindset with ability to work in fast-paced, agile environments.
• Ambitious and driven; committed to continuous improvement and innovation.
• Passion for data with strong attention to detail with proven ability to identify data inconsistencies and drive to remediate issues.
• Strong written and verbal communication skills; ability to translate technical concepts for business audiences.
• Strong critical thinking and investigative skills; ability to trace root causes, challenge assumptions, and solve complex data problems with rigor and curiosity.
• Hands-on experience with data analysis, cleansing, aggregation, workflow automation.
• Advanced Excel skills including pivot tables, formulas, charting, and data manipulation.
• Data modelling experience including logical and physical models that represent hierarchical relationships and translate business requirements into data structures.
• Bachelor's degree or higher

Responsibilities

• Ensure client hierarchy data integrity and remediate issues that impact revenue reporting.
• Leverage Salesforce to manage client records, account hierarchies, and entity mappings.
• Analyze and cleanse datasets to produce actionable insights that inform client strategy and business decisions.
• Establish and maintain data quality controls and governance frameworks across remediation workflows.

Skills

CRM data management

Client hierarchies

Salesforce

Data analysis

Data quality controls

Process governance

Advanced Excel

Communication

Root cause analysis

Attention to detail

Team collaboration

Education

Bachelor's degree or higher

Tools

Salesforce

Job description

Royal Bank of Canada (RBC) is seeking a Client Data Management Specialist in Malaysia to ensure client hierarchy data integrity, remediate revenue reporting issues, and leverage Salesforce for accurate client records and mappings. You will analyze datasets to inform client strategy and uphold data governance across remediation workflows.

The role requires 2+ years in client data management or related fields, with advanced Excel skills and strong analytical capabilities.