Client Centre Executive

Standard Chartered; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading international bank is seeking a dynamic Client Centre Executive to join their sales team in Petaling Jaya. This role focuses on generating sales through customer interactions and requires effective communication skills and a passion for sales. The ideal candidate should have a high school diploma and experience in a sales role, with Mandarin proficiency being essential. A competitive salary and various benefits are offered, including flexible working options.

Benefits

Competitive salary

Flexible working options

Proactive wellbeing support

Time-off including annual leave and sabbatical

Qualifications

• Proven experience in a tele sales or similar sales role.
• Ability to handle rejection in a fast-paced sales environment.

Responsibilities

• Conduct outbound calls to promote products and services.
• Understand customer needs and offer appropriate solutions.
• Maintain a high level of product knowledge.
• Achieve and exceed sales targets.
• Build and maintain strong customer relationships.

Skills

Excellent verbal communication

Persuasive abilities

Negotiation skills

Ability to speak in Mandarin

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a dynamic and results-driven Client Centre Executive e to join our sales team. The primary responsibility of this role is to connect with potential and existing customers through phone calls, with the goal of generating sales, building customer relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a persuasive demeanor, and a passion for sales.

About Wealth and Retail Banking:

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Key Responsibilities

• Conduct outbound calls to prospective and existing SG customers to promote products and services.
• Understand customer needs and offer appropriate solutions to meet their requirements.
• Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
• Achieve and exceed sales targets and performance metrics.
• Build and maintain strong customer relationships to encourage repeat business and referrals.
• Handle customer inquiries, objections, and complaints in a professional and effective manner.
• Accurately record and update customer information and sales activities in the CRM system.
• Collaborate with the sales admin, Quality Assurance team and other departments to ensure a seamless customer experience.

Skills and Experience

• Ability to speak in Mandarin is required.
• Proven experience in a tele sales or similar sales role.
• Excellent verbal communication and interpersonal skills.
• Strong persuasive and negotiation abilities.
• Ability to work independently and as part of a team.
• High level of motivation, enthusiasm, and a positive attitude.
• Ability to handle rejection and remain resilient in a fast-paced sales environment.
• High school diploma or equivalent.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.