Client Advisor (Southern Area)

UOB; Johor; On-site; MYR 60,000 - 90,000; Full time

Job summary

United Overseas Bank Malaysia Bhd in Malaysia seeks an experienced client-facing banker to understand clients' financial objectives and provide expert advice on deposits, loans, investments, insurance, and wealth solutions. You will develop personalized financial plans that align with evolving needs and actively identify cross-sell opportunities.

The role requires a track record of meeting sales targets, strong product knowledge, and excellent communication in English and Bahasa Malaysia, with a

Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• 2-3 years of client-facing experience in banking or financial services, preferably wealth management or retail banking.
• Proven track record of achieving sales targets and building client relationships.
• Strong understanding of financial products, investment instruments, and market dynamics.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze complex financial information and provide clear, concise advice.
• Customer-centric mindset with a strong commitment to service excellence.
• Relevant industry certifications (PCE, FIMM, Takaful) are advantageous.
• Proficiency in MS Office.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.

Responsibilities

• Proactively engage with existing and prospective clients to understand their financial objectives, risk appetite, and investment horizons.
• Provide expert advice on a range of banking products and services, including deposits, loans, investments, insurance, and wealth management solutions.
• Develop and implement personalized financial plans aligned with clients' evolving needs.
• Identify opportunities to cross-sell and up-sell suitable products and services to grow the client portfolio.
• Conduct regular reviews of client portfolios and provide timely updates on market trends and product performance.
• Ensure all client interactions and transactions comply with internal policies and regulatory requirements.
• Resolve client inquiries and complaints efficiently, maintaining high levels of client satisfaction.
• Collaborate with internal teams (e.g., product specialists, credit) to deliver integrated solutions to clients.
• Maintain accurate and up-to-date client records and prepare relevant reports.
• Participate in ongoing training and development programs to enhance product knowledge and advisory skills.

Skills

Client engagement

Sales orientation

Communication

Financial product knowledge

Multilingual (English/Bahasa Malaysia)

MS Office proficiency

Education

Bachelor's degree in Finance, Business Administration, Economics, or related field

PCE certification

FIMM certification

Takaful certification

Tools

Microsoft Office

CRM systems

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Proactively engage with existing and prospective clients to understand their financial objectives, risk appetite, and investment horizons.
• Provide expert advice on a range of banking products and services, including deposits, loans, investments, insurance, and wealth management solutions.
• Develop and implement personalized financial plans and strategies for clients, ensuring alignment with their evolving needs.
• Identify opportunities to cross-sell and up-sell suitable products and services, contributing to the growth of the bank's client portfolio.
• Conduct regular reviews of client portfolios and provide timely updates on market trends and product performance.
• Ensure all client interactions and transactions comply with internal policies, regulatory requirements, and ethical standards.
• Resolve client inquiries and complaints efficiently and professionally, maintaining high levels of client satisfaction.
• Collaborate with internal teams (e.g., product specialists, credit) to deliver integrated solutions to clients.
• Maintain accurate and up-to-date client records and prepare relevant reports.
• Participate in ongoing training and development programs to enhance product knowledge and advisory skills.

Job Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• Minimum of 2-3 years of experience in a client-facing role within the banking or financial services industry, preferably in wealth management or retail banking.
• Proven track record of achieving sales targets and building strong client relationships.
• Strong understanding of financial products, investment instruments, and market dynamics.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze complex financial information and provide clear, concise advice.
• Customer-centric mindset with a strong commitment to service excellence.
• Relevant industry certifications (e.g., PCE, FIMM, Takaful) are highly advantageous.
• Proficiency in Microsoft Office Suite.
• Fluency in English and Bahasa Malaysia is essential; proficiency in other languages is a plus.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.