Client Advisor

LVMH Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Generous commission

Global opportunities

Exceptional training

Job summary

Louis Vuitton in Kuala Lumpur invites a Client Advisor to embody the brand’s legacy, delivering unforgettable, personalized service to a discerning clientele. You will drive store success by building relationships and guiding customers through our luxury collections.

As a storyteller with strong communication and clienteling skills, you will collaborate with the team, input client data in CRM, and contribute to achieving sales targets while upholding LVMH values and standards.

Qualifications

• Deliver exceptional, personalized service to clients to maximize sales and build lasting relationships.
• Understand client preferences to tailor product recommendations and experiences.
• Maintain accurate client data in the CRM system to identify opportunities and maximize revenue.

Responsibilities

• Provide exceptional, personalized service to clients to maximize sales and achieve business goals.
• Build strong, personalized relationships with clients to foster loyalty and repeat business.
• Input and update customer information in the CRM system to track interactions and preferences.
• Collaborate with store management to share client insights and feedback.

Skills

Clienteling

Communication

Sales-driven

CRM usage

Team collaboration

Tools

CRM system

Job description

We Never Stop Dreaming. We Craft New Realities.

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and innovation. As a Client Advisor, you'll be the face of this legacy, crafting unforgettable experiences for our discerning clientele.

What's the opportunity?

Join our passionate retail team and become a true storyteller, sharing the magic of Louis Vuitton with every client. Drive store success by building lasting relationships and providing exceptional, personalised service.

Job responsibilities

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Key Responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping
• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and
• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
• Contributes actively to the business objectives by achieving sales targets (contribution to the store l
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the
• Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoirfaire) and show empathy and passion and following the steps of the Maison's selling
• Ensuring that the aftercare service is followed and issues are elegantly

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
• Embody the LVMH culture and be an ambassador of the LVMH values
• Compliance and data management:
• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

Profile

Are you the one?

We're looking for individuals who are:

• Client Obsessed: Driven to build lasting relationships and guide clients through the world of Louis Vuitton. Clientelling skills are highly advantageous!
• Goal-Driven: Motivated to exceed KPIs and contribute to store success.
• Exceptional Communicators: Engaging and empathetic, with a talent for connecting with diverse clients.
• Resilient & Resourceful: Thriving under pressure with a "can-do" attitude.
• Team Players: Collaborative and supportive in a fast-paced environment.
• Luxury Curious: Genuinely enthusiastic about fashion or the Louis Vuitton brand.
• Career Driven: Ambitious and eager to grow within Louis Vuitton.

Bonus points if you have:

• Previous experience in high-end retail, hospitality, or client-focused roles
• A knack for achieving KPIs
• Impeccable presentation and communication skills
• Digital Savvy

Additional information

What's in it for you?

• Generous commission structure
• Unparalleled global career opportunities
• A supportive team and exceptional training
  

Ready to embark on an extraordinary journey?

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.