Claims & Underwriting Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations in Malaysia. You will review documentation, process requests, and ensure cases are handled accurately according to guidelines.

The role emphasizes meticulous document review, data accuracy, and timely case completion, with the ability to work independently and in a shift-based environment.

Qualifications

• Excellent communication in English and Bahasa Melayu.
• Experience in claims, underwriting, insurance, banking, finance, or customer service is an advantage.
• Strong attention to detail and ability to work with documentation and data.
• Analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Willingness to work in a shift-based environment.

Responsibilities

• Review and process claims and underwriting-related requests.
• Verify documents and information for accuracy and completeness.
• Assess cases against established guidelines.
• Handle email and documentation-related inquiries.
• Identify discrepancies and coordinate with relevant teams for resolution.
• Maintain accurate records and ensure timely completion of cases.
• Adhere to company policies, procedures, and quality standards.

Skills

English

Bahasa Melayu

Communication

Attention to detail

Analytical skills

Problem-solving

Multitasking

Shift work

Job description

Jora Malaysia is seeking a detail-oriented Claims & Underwriting Officer to support claims and underwriting operations in Malaysia. You will review documentation, process requests, and ensure cases are handled accurately according to guidelines.

The role emphasizes meticulous document review, data accuracy, and timely case completion, with the ability to work independently and in a shift-based environment.