China Esthern Airline representatives

China Eastern Airlines CO.LTD; West Coast Division; On-site; MYR 32,000 - 52,000; Full time

Job summary

China Eastern Airlines CO.LTD in Kota Kinabalu is seeking an experienced Airline Representative to join our sales team at KKIA Airport. You will drive regional business development, build partnerships, and maximise revenue opportunities through outstanding service.

You will handle passenger check-in, liaise with airport and airline teams, respond to inquiries, and prepare operational reports. Fluency in English and Chinese is required; Bahasa Chinese is a plus; strong communication and MS Office

Qualifications

• Fluent in English and Chinese (written and spoken) with Bahasa Chinese as a plus.
• Excellent communication and customer-service oriented skills.
• Able to work independently and in a team while managing multiple tasks.
• Diploma or equivalent qualification in business, sales, marketing or related field.

Responsibilities

• Passenger check-in and boarding assistance.
• Liaise with airport, ground handling and airline teams.
• Handle passenger enquiries and special assistance.
• Monitor flight operations and irregularities.
• Prepare operational reports and documentation.

Skills

Fluent English

Fluent Chinese

Chinese language writing

Customer service

Interpersonal skills

Independent work

Teamwork

Microsoft Office

Education

Diploma or equivalent in business/sales/marketing

Tools

Microsoft Office

Job description

About the role We are seeking an experienced China Eastern Airline Representative to join our dynamic sales team based in Kota Kinabalu, Sabah KKIA Airport. In this strategic position, you will be responsible for driving new business development opportunities and expanding China Eastern Airlines' market presence within the region. This role is fundamental to our growth objectives, as you will serve as the primary liaison between the airline and key business partners, travel agencies, corporate clients, and tourism operators. You will play a vital part in building strong commercial relationships and identifying innovative solutions to maximise revenue opportunities for the airline in this crucial market.

Key responsibilities

• Passenger check-in & boarding assistance
• Liaise with airport, ground handling and airline teams
• Handle passenger enquiries and special assistance
• Monitor flight operations and irregularities
• Prepare operational reports and documentation

What we’re looking for

• Fluency in English and Chinese (written and spoken); proficiency in Bahasa Chinese is highly advantageous
• Excellent communication, Customer-service oriented and interpersonal skills
• Ability to work independently and as part of a team, managing multiple tasks
• Computer literacy and proficiency with Microsoft Office
• Diploma or equivalent professional qualification in business, sales, marketing or a related discipline,Previous airline/airport experience is an advantage